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Nancy Bouranta

Observed name: N. Bouranta
ORCID: 0000-0002-9660-5674
Observed ORCID: 0000-0002-9660-5674
OpenAlex ID: A5000439128
The relationship between internal and external service quality
2009 · Nancy Bouranta, Leonidas Chitiris, et al. · International Journal of Contemporary Hospitality Management · 280
On the relationship between emotional intelligence and entrepreneurial attitudes and intentions
2009 · Leonidas A. Zampetakis, Konstantinos Kafetsios, et al. · International Journal of Entrepreneurial Behaviour & Research · 256
The key factors of total quality management in the service sector: a cross-cultural study
2019 · Nancy Bouranta, Evangelos Psomas, et al. · Benchmarking An International Journal · 139
Identifying the critical determinants of TQM and their impact on company performance: Evidence from the hotel industry of Greece
2017 · Nancy Bouranta, Evangelos L. Psomas, et al. · The TQM Journal · 118
On the relationship between individual creativity and time management
2009 · Leonidas A. Zampetakis, Nancy Bouranta, et al. · Thinking Skills and Creativity · 116
The gap in soft skills perceptions: a dyadic analysis
2020 · Konstantinos Tsirkas, Alexandra-Paraskevi Chytiri, et al. · Education + Training · 99
The link between organizational learning culture and customer satisfaction: Confirming relationship and exploring moderating effect
2013 · Angelos Pantouvakis, Nancy Bouranta · The Learning Organization · 91
Human factors involved in lean management: a systematic literature review
2021 · Nancy Bouranta, Evagelos Psomas, et al. · Total Quality Management & Business Excellence · 80
The influence of leadership on strategic flexibility and business performance: the mediating role of talent management
2022 · Dimitrios Kafetzopoulos, Evangelos Psomas, et al. · Management Decision · 69
Assessing Lean adoption in food SMEs: Evidence from Greece
2017 · Evangelos Psomas, Jiju Antony, et al. · International Journal of Quality & Reliability Management · 63
The interrelationship between service features, job satisfaction and customer satisfaction: Evidence from the transport sector
2013 · Angelos Pantouvakis, Nancy Bouranta · The TQM Journal · 63
Effects of total quality management in local authorities
2017 · Evangelos Psomas, Fotis Vouzas, et al. · International Journal of Quality and Service Sciences · 55
Does transformational leadership influence TQM practices? A comparison analysis between manufacturing and service firms
2020 · Nancy Bouranta · The TQM Journal · 54
Agility, organisational learning culture and relationship quality in the port sector
2015 · Angelos Pantouvakis, Nancy Bouranta · Total Quality Management & Business Excellence · 48
Findings of quality management studies in primary and secondary education: a systematic literature review
2020 · Nancy Bouranta, Evangelos Psomas, et al. · The TQM Journal · 47
Measuring police officer and citizen satisfaction: comparative analysis
2015 · Nancy Bouranta, Yannis Siskos, et al. · Policing An International Journal · 42
The impact of Internal Marketing to Market Orientation concept and their effects to bank performance
2005 · N. Bouranta, G. Mavridoglou, et al. · Operational Research · 37
Cost of quality measurement in food manufacturing companies: the Greek case
2018 · Evangelos Psomas, Christina Dimitrantzou, et al. · International Journal of Productivity and Performance Management · 36
A comparative analysis of competitive priorities and business performance between manufacturing and service firms
2017 · Nancy Bouranta, Evangelos Psomas · International Journal of Productivity and Performance Management · 35
The effect of service recovery on customer loyalty: the role of perceived food safety
2018 · Nancy Bouranta, Evangelos Psomas, et al. · International Journal of Quality and Service Sciences · 34
Practical implications of Lean, Six Sigma and Lean Six Sigma in the public administration sector: a systematic literature review
2022 · Evangelos Psomas, Efthalia Keramida, et al. · International Journal of Lean Six Sigma · 30
The role of organisational culture in total quality management adoption and cost of quality
2021 · Christina Dimitrantzou, Evangelos Psomas, et al. · Total Quality Management & Business Excellence · 30
Determining the impact of service quality on citizens' satisfaction and the role of citizens' demographics. The case of the Greek citizen's service centers
2020 · Evangelos Psomas, Nancy Bouranta, et al. · The TQM Journal · 30
ISM Code implementation: an investigation of safety issues in the shipping industry
2018 · Maria Karakasnaki, Periklis Vlachopoulos, et al. · WMU Journal of Maritime Affairs · 30
Integrating online learning into service quality assessment in higher-education its influence on student satisfaction
2024 · Nancy Bouranta, Evangelos L. Psomas, et al. · The TQM Journal · 26
Works count: 41
Citation count: 2,065
H-index: 25
I10-index: 32
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