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Nicola J. Millard

Observed names: Millard, Nicola, N J Millard, N Millard, N. J. Millard, N. Millard, Nicola Millard
OpenAlex ID: A5002223179
Learning from the ‘wow’ factor — how to engage customers through the design of effective affective customer experiences
2006 · N Millard · BT Technology Journal · 51
Self-service — but is it good to talk?
2006 · T Alcock, N Millard · BT Technology Journal · 22
Integrating customer relationship management strategies in (B2C) e-commerce environments
2003 · Shaíley Minocha, Nicola Millard, et al. · Open Research Online - ORO (The Open University) · 21
Providing Value to Customers in E-Commerce Environments
2005 · Shailey Minocha, Liisa H. Dawson, et al. · IGI Global eBooks · 17
Child's play: using techniques developed to elicit requirements from children with adults
2002 · N. Millard, P. Lynch, et al. · IEEE International Requirements Engineering Conference (RE) · 14
In the Moodie: Using ‘Affective Widgets’ to Help Contact Centre Advisors Fight Stress
2008 · Nicola Millard, Linda Hole · Lecture notes in computer science · 13
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Smiling Through: Motivation At The User Interface
1999 · Nicola Millard, Linda Hole, et al. · Bournemouth University Research Online (Bournemouth University) · 12
A Million Segments of One — How Personal Should Customer Relationship Management Get?
2003 · N J Millard · BT Technology Journal · 10
Evaluating e-commerce environments
2006 · Shailey Minocha, Marian Petre, et al. · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · 8
Self-service — but is it good to talk?
2007 · T. Alcock, N. Millard · BT Technology Journal · 7
The Future of Customer Contact
2000 · N Millard, T Coe, et al. · BT Technology Journal · 6
Calling Time: An Effective and Affective Evaluation of Two Versions of the MIT Beer Game.
2007 · Nicola Millard, Rosalind Britton · Electronic workshops in computing · 4
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The business value of HCI
2002 · Gitte Lindgaard, Nicola Millard · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · 4
From Command to Control: interface design for customer handling systems
1997 · Nicola Millard, Linda Hole, et al. · Springer eBooks · 3
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A Home Page Is Where the Heart Is: Using Games Based Design Techniques to Enhance Contact Centre Interfaces
2004 · Nicola J. Millard, Paul K. Buckley, et al. · Lecture notes in computer science · 2
The balanced communications diet for business
2020 · Nicola J. Millard · Routledge eBooks · 1
Serving the Social Customer: How to Look Good on the Social Dance Floor
2015 · Nicola J. Millard · Lecture notes in computer science · 1
A Million Segments of One - How Personal Should Customer Relationship Management Get?
2004 · N. J. Millard · Institution of Engineering and Technology eBooks · 1
The balanced communications diet for business
2020 · Nicola J. Millard · Routledge eBooks
The future of the contact center advisor
2009 · Nicola Millard · The business & management collection.
The Business Case of HCI
2003 · Patrick Steiger, Gitte Lindgaard, et al. · Swinburne figshare (Swinburne University of Technology)
The business value of HCI
2002 · Gitte Lindgaard, Nicola Millard · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA)
Works count: 27
Citation count: 198
H-index: 8
I10-index: 8
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