Author

Giulio Ronzoni

Observed name: Ronzoni, Giulio

Observed institutions: University of Central Florida, University of Hawaiʻi at Mānoa, University of Florida, Valencia College

ORCID: 0000-0001-5171-2700

Observed ORCID: 0000-0001-5171-2700

OpenAlex ID: A5004063457

The evolution of the customer delight construct: Prior research, current measurement, and directions for future research

2017 · Edwin N. Torres, Giulio Ronzoni · International Journal of Contemporary Hospitality Management · 63

Measuring delightful customer experiences: The validation and testing of a customer delight scale along with its antecedents and effects

2019 · Edwin N. Torres, Tingting Zhang, et al. · International Journal of Hospitality Management · 58

Consumer-led experience customization: a socio-spatial approach

2018 · Edwin N. Torres, Peter Lugosi, et al. · Journal of service management · 49

The local food supply, willingness to pay and the sustainability of an island destination

2022 · Cathrine Linnes, Jeffrey Thomas Weinland, et al. · Journal of Hospitality and Tourism Insights · 39

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Emergency Remote Education and Its Impact on Higher Education: A Temporary or Permanent Shift in Instruction?

2022 · Cathrine Linnes, Giulio Ronzoni, et al. · Education Sciences · 37

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What Tourists Want, a Sustainable Paradise

2022 · Cathrine Linnes, Jerome Agrusa, et al. · Tourism and Hospitality · 23

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A qualitative assessment of hotel employee engagement in anti-human-trafficking initiatives

2022 · Tingting (Christina) Zhang, Giulio Ronzoni, et al. · International Journal of Hospitality Management · 20

Sentimental analysis of Facebook reviews: Does hospitality matter in senior living?

2022 · YunYing (Susan) Zhong, TingTing Zhang, et al. · International Journal of Hospitality Management · 19

Dual branding: a case study of Wyndham

2018 · Giulio Ronzoni, Edwin Torres, et al. · Journal of Hospitality and Tourism Insights · 12

Mitigating the Scale, Reach, and Impact of Human Trafficking at Major Events: a North American Perspective

2023 · Jessica Wickey-Byrd, Alan Fyall, et al. · Event Management · 6

No vacation needed: an exploration on why American hospitality workers won’t use up their vacation days

2021 · Edwin N. Torres, Elizabeth Yost, et al. · Journal of Human Resources in Hospitality & Tourism · 2

Dual Branding: An Investigative Look into Dual Branding's Position within the Concept of Brand Alliance in the Hotel Industry

2019 · Giulio Ronzoni · Journal of International Crisis and Risk Communication Research · 1

From Word-of-Mouth to Word-of-Machine: Examining AI-Generated Travel Recommendations Through the Word-of-Machine (WOMa) Perspective

2026 · Cathrine Linnes, Giulio Ronzoni, et al. · Tourism and Hospitality

Forecasting Visitor Activity in a Historic Urban District: A Machine-Learning Framework for Destination Management

2026 · Cathrine Linnes, Giulio Ronzoni, et al. · Tourism and Hospitality

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Public Trust in Generative AI: Risk Perceptions, Regulatory Safeguards, and the Acceptance of Deepfake Technology

2026 · Cathrine Linnes, Giulio Ronzoni, et al. · Information

Digital transformation in the music event sector as a response to crises

2024 · Francesco Catarsi, Giulio Ronzoni, et al. · Edward Elgar Publishing eBooks

Customer Delight Survey

2020 · Edwin N. Torres, Tingting Zhang, et al. · PsycTESTS Dataset

Vacation experiences begin at home: A cruise line example

2016 · Giulio Ronzoni · Journal of Global Scholars of Marketing Science

Benchmarking trends in occupations and skills: Piemonte region versus Italy and Europe

2012 · E. Colombo, M Durando, et al. · BOA (University of Milano-Bicocca)

Works count: 20

Citation count: 329

H-index: 9

I10-index: 9