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Chihyung “Michael” Ok

Observed names: C. Ok, Chihyung "Michael" Ok, Chihyung (Michael) Ok, Chihyung Michael Ok, Chihyung Ok, Ok, Chihyung, Ok, Chihyung (Michael)
Institution: Temple University
ORCID: 0000-0002-9420-0569
Observed ORCID: 0000-0002-9420-0569
OpenAlex ID: A5005571874
Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor
2012 · JungHoon (Jay) Lee, Chihyung Ok · International Journal of Hospitality Management · 387
Understanding hotel employees’ service sabotage: Emotional labor perspective based on conservation of resources theory
2013 · JungHoon (Jay) Lee, Chihyung Michael Ok · International Journal of Hospitality Management · 249
The Effects of Consumers' Perceived Risk and Benefit on Attitude and Behavioral Intention: A Study of Street Food
2013 · Joowon Choi, Aejoo Lee, et al. · Journal of Travel & Tourism Marketing · 241
The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants
2012 · Jinsoo Hwang, Chihyung Ok · International Journal of Hospitality Management · 211
Modeling Roles of Service Recovery Strategy: A Relationship-Focused View
2005 · Chihyung Ok, Ki-Joon Back, et al. · Journal of Hospitality & Tourism Research · 192
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Drivers of work engagement: An examination of core self-evaluations and psychological climate among hotel employees
2014 · JungHoon (Jay) Lee, Chihyung “Michael” Ok · International Journal of Hospitality Management · 161
Relationships between brand experiences, personality traits, prestige, relationship quality, and loyalty
2017 · Young Gin Choi, Chihyung “Michael” Ok, et al. · International Journal of Contemporary Hospitality Management · 159
Visualizing theme park visitors’ emotions using social media analytics and geospatial analytics
2020 · Seunghyun Brian Park, Jinwon Kim, et al. · Tourism Management · 139
Using Twitter Data for Cruise Tourism Marketing and Research
2015 · Seunghyun “Brian” Park, Chihyung “Michael” Ok, et al. · Journal of Travel & Tourism Marketing · 139
An emotional labor perspective on the relationship between customer orientation and job satisfaction
2016 · JungHoon (Jay) Lee, Chihyung “Michael” Ok, et al. · International Journal of Hospitality Management · 130
Hotel Employee Work Engagement and Its Consequences
2015 · Junghoon (Jay) Lee, Chihyung “Michael” Ok · Journal of Hospitality Marketing & Management · 125
Customer Orientation of Service Employees and Rapport: Influences On Service-Outcome Variables in Full-Service Restaurants
2010 · Wansoo Kim, Chihyung Ok · Journal of Hospitality & Tourism Research · 115
The power of design: How does design affect consumers’ online hotel booking?
2017 · Jooa Baek, Chihyung Michael Ok · International Journal of Hospitality Management · 106
The Effects of Relational Benefits On Customers' Perception of Favorable Inequity, Affective Commitment, and Repurchase Intention in Full-Service Restaurants
2009 · Wansoo Kim, Chihyung Ok · Journal of Hospitality & Tourism Research · 88
Destination marketing organization website visitors’ flow experience: an application of Plog’s model of personality
2017 · Hyeongjin (Harry) Jeon, Chihyung (Michael) Ok, et al. · Journal of Travel & Tourism Marketing · 80
Outcomes of Destination Marketing Organization Website Navigation: The Role of Telepresence
2015 · Juwon Choi, Chihyung (Michael) Ok, et al. · Journal of Travel & Tourism Marketing · 80
Relationship between Emotional Labor and Customer Orientation among Airline Service Employees: Mediating Role of Depersonalization
2017 · JungHoon (Jay) Lee, Chihyung “Michael” Ok, et al. · Journal of Travel Research · 78
Fostering absorptive capacity and facilitating innovation in hospitality organizations through empowering leadership
2020 · SangGon (Edward) Lim, Chihyung “Michael” Ok · International Journal of Hospitality Management · 76
Knowledge sharing in hospitality organizations: A meta-analysis
2021 · SangGon (Edward) Lim, Chihyung “Michael” Ok · International Journal of Hospitality Management · 70
Analyzing Twitter to explore perceptions of Asian restaurants
2016 · Seunghyun Brian Park, Jichul Jang, et al. · Journal of Hospitality and Tourism Technology · 70
Examination of Factors Affecting Hotel Employees’ Service Orientation
2013 · JungHoon (Jay) Lee, Chihyung (Michael) Ok · Journal of Hospitality & Tourism Research · 69
Mixed Findings on the Service Recovery Paradox
2007 · Chihyung Ok, Ki-Joon Back, et al. · Service Industries Journal · 68
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Job crafting to innovative and extra-role behaviors: A serial mediation through fit perceptions and work engagement
2022 · Chihyung “Michael” Ok, SangGon (Edward) Lim · International Journal of Hospitality Management · 65
Contingency variables for customer share of visits to full-service restaurant
2009 · Wansoo Kim, Chihyung Ok, et al. · International Journal of Hospitality Management · 64
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
2010 · Wansoo Kim, Chihyung Ok, et al. · Service Industries Journal · 61
Works count: 65
Citation count: 3,920
H-index: 33
I10-index: 45
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