Author

Dolly Mangla

Institution: J.C. Bose University of Science & Technology, YMCA

Observed institution: J.C. Bose University of Science & Technology, YMCA

ORCID: 0000-0002-6718-3003

Observed ORCID: 0000-0002-6718-3003

OpenAlex ID: A5005962762

Measuring perception towards AI-based chatbots in Insurance Sector

2023 · Dolly Mangla, Renu Aggarwal, et al. · International Conference on Intelligent and Innovative Technologies in Computing, Electrical and Electronics (IITCEE) · 17

Application of Artificial Intelligence in Insurance Sector: A Bibliometric View

2023 · Dolly Mangla, Renu Aggarwal, et al. · Lecture notes in electrical engineering · 1

Prioritizing the Strategies Adopted for Customer Engagement for Health Insurance Services: the Fuzzy AHP approach

2025 · Praveen Kumar Pandey, Renu Aggarwal, et al. · International Journal of Services and Operations Management

Anticipating Customer Loyalty to Health Insurance Using PLS-SEM: The Role of AI Chatbots, Gamified Apps, and Customer Engagement

2025 · Dolly Mangla, Renu Aggarwal · Lecture notes in electrical engineering

Influence of TPA service quality on customer satisfaction in the insurance industry: a PLS-SEM approach

2024 · Renu Aggarwal, Dolly Mangla · International Journal of Services Economics and Management

A review of green banking practices in India: A journey through literature

2015 · Dolly Mangla, Shilpa Goel, et al. · International Journal of Management, IT, and Engineering

An in-depth study of India's export of leather accessories to asean countries with special reference to leather saddlery and harness

2014 · Shilpa Goel, Laxmi Gupta, et al. · ZENITH International Journal of Multidisciplinary Research

Works count: 8

Citation count: 18

H-index: 1

I10-index: 1