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Giulia Pavone
Observed name:
Pavone, Giulia
Institution:
Kedge Business School
Observed institutions:
Centre National de la Recherche Scientifique,
Université Toulouse-I-Capitole,
Toulouse School of Management Research,
Université de Toulouse,
Kedge Business School
ORCID:
0000-0002-0348-443X
Observed ORCID:
0000-0002-0348-443X
OpenAlex ID:
A5011773583
Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses, Attributions of Responsibility, and Coping Strategies in Artificial Intelligence–Based Service Failures
2022
·
Giulia Pavone
, Lars Meyer-Waarden
, et al.
·
Journal of Interactive Marketing
·
161
How Service Quality Influences Customer Acceptance and Usage of Chatbots?
2020
·
Lars Meyer-Waarden
, Giulia Pavone
, et al.
·
Journal of Service Management Research
·
113
PDF
Generative AI in the Learning Process: Threat or Tool? Understanding the Role of Self-Esteem and Academic Anxiety in Shaping Student Motivations
2025
·
Giulia Pavone
·
Journal of Marketing Education
·
24
Gendered AI in fully autonomous vehicles: the role of social presence and competence in building trust
2025
·
Giulia Pavone
, Kathleen Desveaud
·
Journal of Consumer Marketing
·
18
From analytics to empathy and creativity: Charting the AI revolution in marketing practice and education
2024
·
Giulia Pavone
, Lars Meyer-Waarden
, et al.
·
Recherche et Applications en Marketing (English Edition)
·
16
PDF
Strategic Implications of Chatbots in Marketing: Exploring Applications and Factors of Customer Acceptance
2024
·
Giulia Pavone
, Kathleen Desveaud
·
Emerald Group Publishing Limited eBooks
·
7
De l’analyse à l’empathie et à la créativité : La révolution de l’IA dans la pratique et l’enseignement du marketing
2024
·
Giulia Pavone
, Lars Meyer-Waarden
, et al.
·
Recherche et Applications en Marketing (French Edition)
·
6
PDF
AI driver or assistant? The impact of gendered interfaces on disempowerment dynamics in fully autonomous vehicles
2025
·
Kathleen Desveaud
, Giulia Pavone
·
Technological Forecasting and Social Change
·
4
More than words: consumers’ emotional responses to visual and textual stimuli in online applications
2025
·
Frédéric Prévot
, Kathleen Desveaud
, et al.
·
Electronic Commerce Research
·
1
La relation des étudiants à l’IA, entre soutien aux apprentissages et menace pour l’estime de soi
2025
·
Giulia Pavone
·
The Conversation
When Ai Takes Control:Exploring Trust, Wellbeing, and Usage Intentions in High Automation Environments
2024
·
Giulia Pavone
, Julien Cloarec
, et al.
·
SSRN Electronic Journal
“Now, take your hands from the steering wheel!” How trust, well-being, and privacy concerns influence intention to use semi- and fully autonomous cars
2022
·
Pavone, Giulia
, Cloarec, Julien
, et al.
·
HAL
Using and Interacting with AI-Based Intelligent Technologies : Practical Applications on Autonomous Cars and Chatbots
2021
·
Giulia Pavone
·
theses.fr (ABES)
PDF
When Technology Fails: Rage Against the Machine Or Self-Control? Investigating Customer’S Negative Emotions and Coping Strategies in Ai-Service Failure Scenarios
2020
·
Giulia Pavone
, Lars Meyer‐Waarden
, et al.
·
ACR North American Advances
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Works count:
16
Citation count:
350
H-index:
6
I10-index:
5
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