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Douglas Chiguvi
Observed names:
Chiguvi, Douglas,
Douglas CHIGUVI
Institution:
Ba Isago University
Observed institutions:
University of Botswana,
Durban University of Technology,
Bindura University of Science Education,
Ba Isago University
ORCID:
0000-0002-9448-336X
Observed ORCID:
0000-0002-9448-336X
OpenAlex ID:
A5012502408
Impact of Customer Satisfaction on Customer Loyalty in the Banking Sector
2017
·
Douglas Chiguvi
, Paul T Guruwo
·
International Journal of Scientific Engineering and Research
·
72
PDF
The Influence of After Sales Services on Marketing Performance in the Retail Sector in Botswana
2020
·
Douglas Chiguvi
·
Dutch Journal of Finance and Management
·
23
PDF
Effectiveness of traditional and digital advertising platforms for the marketing of tourism
2022
·
Douglas Chiguvi
·
International Journal of Research in Business and Social Science (2147-4478)
·
17
PDF
Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
2023
·
Douglas Chiguvi
·
International Journal of Research in Business and Social Science (2147-4478)
·
16
PDF
Exploring the effects of remote work on employee productivity in Botswana amidst the COVID-19 Pandemic
2023
·
Douglas Chiguvi
, Keneilwe Bakani
·
International Journal of Research in Business and Social Science (2147-4478)
·
15
PDF
Impact of Total Quality Management on Customer Satisfaction in the Retail Sector: Case of indigenous Supermarkets in Botswana.
2016
·
Douglas Chiguvi
·
European Journal of Business and Management
·
15
Customer Based Retail Brand Equity (RBE) Dimensions Effect on Retail Brand Equity for OK Supermarket in Bindura
2013
·
Albert Musekiwa
, Douglas Chiguvi
, et al.
·
International Journal of Business and Management
·
14
PDF
The Impact of Influencer Marketing on Consumer Buyer Behavior
2025
·
Douglas Chiguvi
, Noel Zhou
, et al.
·
International Review of Management and Marketing
·
10
PDF
Influence of Psychological Antecedents of Consumer Decision-making Styles on Millennial Consumer’s Innovativeness in Botswana
2021
·
Douglas Chiguvi
, Tinashe Musasa
·
Eurasian Journal of Business and Management
·
8
PDF
Enhancing Customer Experience and Its Impact on Customer Loyalty: Aligning Banking Sector Practices with Sustainable Development Goals (SDGS)
2024
·
Douglas Chiguvi
, Ruramayi Tadu
, et al.
·
Journal of Lifestyle and SDGs Review
·
6
PDF
Customer Experience Management in the Banking Sector and Its Relation to the SDGs
2024
·
Douglas Chiguvi
, Ruramayi Tadu
, et al.
·
Journal of Lifestyle and SDGs Review
·
6
PDF
Image Differentiation for Competitive Advantage in the Private Tertiary Education Institutions in Botswana
2020
·
Douglas Chiguvi
, Ruramayi Tadu
·
Dutch Journal of Finance and Management
·
6
PDF
The Effects of Shortage of Accommodation on Students’ Performance in Private Tertiary Institutions in Botswana
2018
·
Douglas Chiguvi
, Jairus T. Ndoma
·
Journal of Economics and Sustainable Development
·
6
The effect of visioning on digital transformation in the insurance industry
2023
·
Douglas Chiguvi
, Tafadzwa Zaranyika
, et al.
·
International Journal of Research in Business and Social Science (2147-4478)
·
5
PDF
Assessment of the Effectiveness of Traditional Media for the Promotion of Tourism in This Digital Age in KwaZulu-Natal South Africa
2019
·
Elvis Madondo
, Douglas Chiguvi
, et al.
·
Business and Management Studies
·
5
PDF
The Importance of Customer Relationship Management in the Local Government Authorities in Zimbabwe
2019
·
Douglas Chiguvi
, Elvis Madondo
, et al.
·
Applied Economics and Finance
·
5
PDF
Key Factors in Customer Relationship Management Strategy Success in the Local Government Authorities
2019
·
Douglas Chiguvi
, Ruramayi Tadu
, et al.
·
Applied Economics and Finance
·
5
PDF
The impact of urbanization on housing shortages in Gaborone, Botswana
2022
·
Douglas Chiguvi
·
International Journal of Research in Business and Social Science (2147-4478)
·
4
PDF
Product Differentiation for Competitive Advantage in the Private Tertiary Education Institutions in Botswana
2019
·
Douglas Chiguvi
, Sinesisa Khumalo
, et al.
·
Applied Economics and Finance
·
4
PDF
The Impact of Employee Satisfaction on Service Techical Quality at Chicken Express Outlets in Gaborone, Botswana
2017
·
Douglas Chiguvi
, Sihlobo Nyoni
, et al.
·
International Journal of Innovative Research and Development
·
4
Assessment of the effect of resource allocation on digital transformation in the Zimbabwean life insurance industry
2023
·
Douglas Chiguvi
, Tafadzwa Zaranyika
, et al.
·
International Journal of Research in Business and Social Science (2147-4478)
·
3
PDF
Critical Success Factors in Customer Relationship Management Strategy in the Local Government Authorities in Zimbabwe
2019
·
Douglas Chiguvi
, Ruramayi Tadu
, et al.
·
International Journal of Marketing Studies
·
3
PDF
Examining the effects of remote work arrangements implemented during the COVID-19 pandemic on the overall wellness of employees at Botswana Unified Revenue Services (BURS)
2023
·
Douglas Chiguvi
, Keneilwe Bakani
, et al.
·
International Journal of Research in Business and Social Science (2147-4478)
·
2
PDF
The Impact of Covid-19 on Employees' Work-Life Balance: A Case Study of Botswana Unified Revenue
2023
·
Douglas Chiguvi
, Keneilwe Bakani
, et al.
·
International Journal of Research in Business and Social Science (2147-4478)
·
2
PDF
Emergent marketing strategies and their influence on the Customer Value Proposition of Fast-Moving Consumer Goods (FMCG) businesses during Covid 19 Pandemic in Botswana
2023
·
Douglas Chiguvi
, Thuso Sepepe
·
International Journal of Research in Business and Social Science (2147-4478)
·
2
PDF
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Works count:
55
Citation count:
279
H-index:
8
I10-index:
8
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