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Henriqueta Nóvoa

Observed names: H. Nóvoa, Henriqueta Novoa, Henriqueta Nóvoa, Nóvoa, H., Nóvoa, Henriqueta
ORCID: 0000-0002-6437-9262
Observed ORCID: 0000-0002-6437-9262
OpenAlex ID: A5013604188
Cost of quality: Evaluating cost-quality trade-offs for inspection strategies of manufacturing processes
2017 · Muhammad Arsalan Farooq, Randolph Kirchain, et al. · International Journal of Production Economics · 103
An innovative approach for planning and execution of pre-experimental runs for Design of Experiments
2015 · Muhammad Arsalan Farooq, Henriqueta Nóvoa, et al. · European Research on Management and Business Economics · 58
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Digital Transformation at the University of Porto
2017 · José António Faria, Henriqueta Nóvoa · Lecture notes in business information processing · 54
The measurement of asset management performance of water companies
2023 · Hermilio Vilarinho, Giovanna D’Inverno, et al. · Socio-Economic Planning Sciences · 44
Water Utility Service Quality Index: A customer-centred approach for assessing the quality of service in the water sector
2024 · Hermilio Vilarinho, Miguel Alves Pereira, et al. · Socio-Economic Planning Sciences · 43
A Proposal for a Public Transport Ticketing Solution based on Customers’ Mobile Devices
2014 · Marta Campos Ferreira, Henriqueta Nóvoa, et al. · Procedia - Social and Behavioral Sciences · 35
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Performance analytics for regulation in retail water utilities: Guiding asset management by identifying peers and targets
2023 · Hermilio Vilarinho, Giovanna D’Inverno, et al. · Utilities Policy · 33
ISO 9001:2015: the view from the conformity assessment community
2022 · Luis Fonseca, Pedro Domingues, et al. · Total Quality Management & Business Excellence · 33
Optimising ESG-enhanced performance: a literature review of lean, six sigma, and other continuous improvement methodologies
2024 · Fátima Carneiro, Henriqueta Nóvoa, et al. · Total Quality Management & Business Excellence · 15
Exploring Online Travel Reviews Using Data Analytics: An Exploratory Study
2017 · Vera L. Miguéis, Henriqueta Nóvoa · Service Science · 14
Exploring Services Science: 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings
2016 · Theodor Borangiu, Monica Dragoicea, et al. · Lecture notes in business information processing · 13
Using User-Generated Content to Explore Hotel Service Quality Dimensions
2016 · Vera L. Miguéis, Henriqueta Nóvoa · Lecture notes in business information processing · 12
icBench - A benchmarking tool for Portuguese construction industry companies
2006 · Jorge Moreira da Costa, Isabel M. Horta, et al. · Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT) · 11
An Agile BPM System for Knowledge-Based Service Organizations
2015 · José António Faria, Henriqueta Nóvoa · Lecture notes in business information processing · 10
Optimisation models for project selection in asset management: an application to the water sector
2023 · Hermilio Vilarinho, Flávia Barbosa, et al. · International Transactions in Operational Research · 8
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Exploring Services Science: 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings
2015 · Henriqueta Nóvoa, Monica Drăgoicea · Lecture notes in business information processing · 8
Ten Years Exploring Service Science: Looking Back to Move Forward
2020 · Jorge Grenha Teixeira, Vera Miguéis, et al. · Lecture notes in business information processing · 7
Exploring Services Science: 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings
2013 · João Falcão e Cunha, Mehdi Snene, et al. · Lecture notes in business information processing · 7
Application of Non-conformity Matrix to Predict System Interactions in Complex Quality Problems
2013 · S. M. O. Tavares, Arsalan Farooq, et al. · Lecture notes in mechanical engineering · 4
A survey of current trends in smartphone based payment and validation services for public transport users
2012 · Marta Campos Ferreira, André Cunha, et al. · Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT) · 4
Evaluation of a Non-Conformity Matrix Complexity using Components Modularity Metrics
2013 · Arsalan Farooq, António Araújo, et al. · Elsevier eBooks · 3
A systematic approach to classify and reduce recurrent deviations in the pharmaceutical industry: A detailed case study
2025 · F. Carneiro, V. Miguéis, et al. · Quality Management Journal · 2
Towards a Proposal for the Sustainability Through Institutions in Public Transport Services in Times of Emergency
2017 · Monica Drǎgoicea, Saber Salehpour, et al. · Lecture notes in business information processing · 2
Supply chain quality management: A theoretical framework for integration measurement
2016 · Márcio Cardoso Machado, Ana Cristina Fernandes, et al. · Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT) · 2
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An application of Knowledge Management in Design Structure Matrix for a process improvement phase
2014 · Arsalan Farooq, S.M.O. Tavares, et al. · Carl Hanser Verlag GmbH & Co. KG eBooks · 2
Works count: 41
Citation count: 532
H-index: 12
I10-index: 14
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