Author

Gail Scott

OpenAlex ID: A5019436677

Service Quality Improvement: The Customer Satisfaction Strategy for Health Care

1993 · Wendy Leebov, Gail Scott · 24

Customer Satisfaction: Six Strategies for Continuous Improvement

2001 · Gail Scott · Journal of Healthcare Management · 22

The Voice of the Customer: Is Anyone Listening?

2001 · Gail Scott · Journal of Healthcare Management · 10

Accountability for Service Excellence

2001 · Gail Scott · Journal of Healthcare Management · 6

Service Quality Improvemenk The Customer Satisfaction Strategy for Healthcare

1996 · Wendy Leebov, Gail Scott · Journal for Healthcare Quality · 4

Health Care Managers in Transition

1994 · Wendy Leebov, Gail Scott · Journal for Healthcare Quality · 4

Coach, challenge, lead: developing an indispensable management team.

2002 · Gail Scott · PubMed · 3

Reviving Staff Spirit: A Key to Impressive Service

2001 · Gail Scott · Journal of Healthcare Management · 3

The leader as coach. Effective coaching is key to patient satisfaction and quality care.

2009 · Gail Scott · PubMed · 2

Leading in hard times. Successful strategies to ensure employee commitment and loyalty in times of change.

2009 · Gail Scott · PubMed · 2

Creating a Learning Environment: A Win-Win Approach

2001 · Gail Scott · Journal of Healthcare Management · 2

Service recovery. The art of making things right when things go wrong.

2009 · Gail Scott · PubMed · 1

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager

1998 · Wendy Leebov, Gail Scott, et al. · 1

The six elements of customer service: Achieving a sustained, organizationwide commitment to excellence improves customer and employee satisfaction.

2013 · Gail Scott · PubMed

Teamwork. A focus on internal customers can lead to satisfied patients.

2009 · Gail Scott · PubMed

The Indispensable Health Care Manager: Success Strategies for a Changing Environment

2003 · Wendy Leebov, Gail Scott · Journal for Healthcare Quality

The Roles of the Senior-Level Executive

2002 · Gail Scott · Journal of Healthcare Management

医療の質とサービス革命 : 「患者満足」への挑戦

1997 · Wendy Leebov, Gail Scott, et al. · 日本医療企画 eBooks

Works count: 18

Citation count: 84

H-index: 4

I10-index: 3