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Tsz-Wai Lui
Observed name:
Tsz-wai Lui
Institution:
National Taiwan Normal University
Observed institutions:
National Taiwan Normal University,
Chinese University of Hong Kong,
Ming Chuan University,
Cornell University
ORCID:
0000-0002-8986-2306
Observed ORCID:
0000-0002-8986-2306
OpenAlex ID:
A5019953662
Managing Value Co-creation in the Tourism Industry
2013
·
Francesca Cabiddu
, Tsz-Wai Lui
, et al.
·
Annals of Tourism Research
·
341
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
2016
·
Gabriele Piccoli
, Tsz-Wai Lui
, et al.
·
Tourism Management
·
159
Online review response strategy and its effects on competitive performance
2018
·
Tsz-Wai Lui
, Marcin Bartosiak
, et al.
·
Tourism Management
·
132
Marketing strategies in virtual worlds
2007
·
Tsz-Wai Lui
, Gabriele Piccoli
, et al.
·
ACM SIGMIS Database the DATABASE for Advances in Information Systems
·
86
Learning effectiveness of 3D virtual reality in hospitality training: a situated cognitive perspective
2022
·
Tsz-Wai Lui
, Lakshmi Goel
·
Journal of Hospitality and Tourism Technology
·
58
“What can I(S) do for you?”: How technology enables service providers to elicit customers’ preferences and deliver personalized service
2020
·
Dario Bonaretti
, Marcin Bartosiak
, et al.
·
Information & Management
·
35
The competitive impact of information technology: can commodity IT contribute to competitive performance?
2013
·
Gabriele Piccoli
, Tsz-Wai Lui
·
European Journal of Information Systems
·
33
Effective use of online review systems: Congruent managerial responses and firm competitive performance
2021
·
Biagio Palese
, Gabriele Piccoli
, et al.
·
International Journal of Hospitality Management
·
30
Guest editorial: Challenges and prospects of AIoT application in hospitality and tourism marketing
2022
·
Meng-Jun Hsu
, Hiram Ting
, et al.
·
Journal of Hospitality and Tourism Technology
·
24
Augmented reality and virtual reality: Changing realities in a dynamic world
2021
·
Tsz-Wai Lui
·
Information Technology & Tourism
·
19
The Effect of a Multichannel Customer Service System on Customer Service and Financial Performance
2016
·
Tsz-Wai Lui
, Gabriele Piccoli
·
ACM Transactions on Management Information Systems
·
17
From Technology Acceptance to Platform Attachment: Hospitality Training in Metaverse
2024
·
Lakshmi Goel
, Tsz-Wai Lui
, et al.
·
Journal of Computer Information Systems
·
8
Marketing Tourism Products in Virtual Reality: Moderating Effect of Product Complexity
2023
·
Chung-Hao Chan
, King Yin Wong
, et al.
·
Springer proceedings in business and economics
·
6
PDF
IT-Enabled Value Co-creation in a Tourism Context: The Portale Sardegna Case
2016
·
Francesca Cabiddu
, Tsz-Wai Lui
, et al.
·
Tourism on the verge
·
4
Making It Personal: How Place Attachment in the Metaverse Can Influence Sustainable Behavioral Intentions
2025
·
Tsz-Wai Lui
, Lakshmi Goel
, et al.
·
Springer proceedings in business and economics
·
1
The Impact of IT-Enabled Customer Experience Management on Service Perceptions and Performance
2017
·
Daniele Marchesani
, Gabriele Piccoli
, et al.
·
Springer eBooks
·
1
Toward a Theory of IT-Enabled Customer Service Systems
2009
·
Tsz-Wai Lui
, Gabriele Piccoli
·
IGI Global eBooks
·
1
A Framework for Conceptualizing the Current Role and Future Trends of Information Systems in Medical Training
2012
·
Tsz-Wai Lui
, Lakshmi Goel
·
International Journal of Healthcare Information Systems and Informatics
Toward a Theory of IT-Enabled Customer Service Systems
2010
·
Tsz-Wai Lui
, Gabriele Piccoli
·
IGI Global eBooks
Chapter XXI Toward a Theory of IT-Enabled Customer Service Systems
2009
·
Tsz-Wai Lui
, Gabriele Piccoli
The Logic of Knowledge: KM Principles Support Agile Systems
2006
·
Tsz-Wai Lui
, Gabriele Piccoli
·
Routledge eBooks
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Works count:
21
Citation count:
955
H-index:
11
I10-index:
11
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