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Ebru Kuzgun
Observed name:
Kuzgun, Ebru
Institution:
Istanbul Bilgi University
Observed institutions:
Istanbul Bilgi University,
Boğaziçi University
ORCID:
0000-0002-3562-0520
Observed ORCID:
0000-0002-3562-0520
OpenAlex ID:
A5020482076
May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness
2022
·
Esra Arikan
, Nesenur Altinigne
, et al.
·
Journal of Retailing and Consumer Services
·
126
Value in Services – A Service Dominant Logic Perspective
2015
·
Ebru Kuzgun
, Gülden Asugman
·
Procedia - Social and Behavioral Sciences
·
39
PDF
Perceptions of Local People Regarding Istanbul as a European Capital of Culture
2010
·
Ebru Kuzgun
, Tugçe Göksel
, et al.
·
PASOS Revista de Turismo y Patrimonio Cultural
·
13
PDF
Customer satisfaction with co-created hospitality services: Regulatory focus orientation and positive disconfirmation
2022
·
Ebru Kuzgun
, Nesenur Altinigne
, et al.
·
Journal Of Vacation Marketing
·
9
Conservation of Resources Theory Interpretation of Co-Destructed After-sales Service Encounters
2023
·
Ebru Kuzgun
, Gulden Asugman
, et al.
·
Services Marketing Quarterly
·
4
Brand Loyalty States as an Antecedent of Customer Engagement in Virtual Brand Communities
2017
·
Ebru Kuzgun
·
World Journal of Management
·
2
Evaluating Match of Firm and Customer Resources to Maximize Value
2024
·
Ebru Kuzgun
, Gulden Asugman
·
Advances in human resources management and organizational development book series
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Works count:
10
Citation count:
193
H-index:
4
I10-index:
3
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