Get started
Author

Anh Thi Van Nguyen

Observed names: Anh Nguyen, Anh T.V. Nguyen, Anh Van Nguyen, Nguyen Thi Van Anh
Institution: RMIT Vietnam
Observed institutions: RMIT Vietnam, RMIT University
ORCID: 0000-0001-9522-1348
Observed ORCID: 0000-0001-9522-1348
OpenAlex ID: A5026171908
Exploring customer experience during channel switching in omnichannel retailing context: A qualitative assessment
2021 · Anh Thi Van Nguyen, Robert McClelland, et al. · Journal of Retailing and Consumer Services · 128
Developing trends in showrooming, webrooming, and omnichannel shopping behaviors: Performance analysis, conceptual mapping, and future directions
2023 · Alrence S. Halibas, Anh Thi Van Nguyen, et al. · Journal of Consumer Behaviour · 89
PDF
Omnichannel marketing: structured review, synthesis, and future directions
2022 · Anh Nguyen, Robert McClelland, et al. · The International Review of Retail Distribution and Consumer Research · 46
Exploring customer stickiness during “smart” experiences: a study on AI chatbot affinity in online customer services
2025 · Muhammad Ashfaq, Marian Makkar, et al. · Journal of Research in Interactive Marketing · 31
Omni‐channel customer segmentation: A personalized customer journey perspective
2024 · Anh Thi Van Nguyen, Robert McClelland, et al. · Journal of Consumer Behaviour · 27
PDF
Configurational analysis of conditions influencing customers’ channel switching intention in omnichannel retailing: a fuzzy-set analysis
2023 · Anh Thi Van Nguyen, Alrence S. Halibas, et al. · Quality & Quantity · 22
PDF
Current obstacles, contemporary practices, and potential solutions for recovery in Vietnam tourism after the COVID-19 pandemic: Tour operators’ perspectives
2023 · Thinh Gia Hoang, Anh Thi Van Nguyen, et al. · Tourism and Hospitality Research · 12
PDF
Role of Digital Technologies and Digital Marketing in the Fashion and Textile Supply Chain
2025 · Nghia Thi Minh Luu, Phuong Thanh Phung, et al. · Springer series in fashion business · 2
Can Blockchain Technology-based Crowdfunding advance the Social Value Creation
2021 · Thinh Gia Hoang, Giang Ngo Tinh Nguyen, et al. · Academy of Management Proceedings · 2
Consumer Switching Behavior in Omnichannel Retailing Context: An Abstract
2022 · Anh Thi Van Nguyen, Robert McClelland, et al. · Developments in marketing science: proceedings of the Academy of Marketing Science · 1
Household Food Waste Practices Through the Lens of Social Practice Theory: A Theory-based Review
2026 · Phuong Phung, Anh Thi Van Nguyen, et al. · FIIB Business Review
Customer Switching Behaviours in Omnichannel Retailing
2026 · Nguyen Thi Van Anh, Robert McClelland, et al. · Springer eBooks
Smart contract – A promising use case for the adoption of blockchain
2019 · Anh Thi Van Nguyen · Theseus (Ammattikorkeakoulujen)
PDF
Works count: 13
Citation count: 360
H-index: 7
I10-index: 7
Year
Topic
Type