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Author

I Ketut Santra

Observed name: I Ketut Santra,
Observed institution: Politeknik Negeri Bali
ORCID: 0000-0002-8652-2795
Observed ORCID: 0000-0002-8652-2795
OpenAlex ID: A5026739276
The Effect of Customer Relationship Management on Customer Satisfaction and Customer Loyalty
2021 · Dewa Made Haryandika, I Ketut Santra · Indonesian Journal of Business and Entrepreneurship · 45
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Entrepreneurial Orientation and Marketing Performance of Budget Hotel SMEs in Bali Island
2018 · I Ketut Santra · RePEc: Research Papers in Economics · 15
Export entrepreneurship and green product uniqueness orientation on export performance of Indonesian small and medium enterprises
2020 · I Ketut Santra, Kardison Lumban Batu, et al. · Management Science Letters · 8
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Effective guest complaint management for hotel front office staff: Active listening, prompt resolution, empathy, and consistent follow-up
2025 · Made Sudiarta, I Ketut Santra · Journal of Commerce Management and Tourism Studies · 7
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How the information asymmetry determine firm value? A case study on real estate company in IDX 2020-2022
2023 · I Ketut Santra, I Wayan Wirga, et al. · International journal of business economics & management · 4
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Adopsi Model Competency Based Training dalam Kewirausahaan
2009 · I Ketut Santra · DOAJ (DOAJ: Directory of Open Access Journals) · 4
Human resource development strategy in empowering the employees
2023 · Waelan Waelan, I Ketut Santra, et al. · Journal of Commerce Management and Tourism Studies · 2
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Pengaruh Electronic Word of Mouth Dan Brand Image Terhadap Purchase Decision (studi Pada Salah Satu Hotel Bintang 5 Di Bali)
2021 · I Ketut Santra · 2
Penglipuran village’s cultural traditions and local wisdom shaping a distinctive, sustainable tourist destination in highland Bali
2026 · Ni Komang Ayu Sumartini, I Ketut Santra, et al. · Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan · 1
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The Role Of Nafsul Muthmainah Achievement (Nma)-Based Leadership Training Orientation Model In Improving Employee Performance In Small And Medium Enterprises (Smes) In Central Java
2019 · Darwito, Sugeng Wahyudi, et al. · International journal of scientific and technology research · 1
Pengaruh Pelatihan Kerja dan Motivasi Kerja terhadap Kinerja Karyawan pada Hotel Berbintang di Kuta
2026 · Putu Maysanda Ulandari, I Ketut Santra, et al. · OPTIMAL Jurnal Ekonomi dan Manajemen
Analisis Strategi Promosi Produk Tabungan Hari Tua (tht) Bali Dwipa Dalam Meningkatkan Minat Menabung Nasabah Di Pt Bank Pembangunan Daerah Bali Cabang Mangupura
2026 · Ni Putu Ananda Sintia Mahadewi, I Nyoman Suka Sanjaya, et al. · Berajah Journal
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Analisis Pengaruh Promosi Digital Dan Diskon Loyalitas Terhadap Minat Bergabung Membership All-accor Live Limitless
2025 · Ni Kadek Adi Maha Rani, I Ketut Santra, et al. · GANEC SWARA
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Evaluating quality and price: A comprehensive analysis of maybelline vinyl ink
2025 · Luh Ketut Apriani, I Ketut Santra, et al. · Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan
The Influence of E-Service Quality and E-WOM on Customer Satisfaction of Shopee Users (Study on Business Administration Students at Bali State Polytechnic)
2024 · I Dewa Ayu Berlina Prabaswari, I Ketut Santra, et al. · International Journal of Social Science and Human Research
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A Conceptual Model Of Integrative Anticipation Capability As The Root Of Capabilities
2019 · I Ketut Santra, Indi Djastuti, et al. · International journal of scientific and technology research
Explicating Human Capital Contribution for SMEs Sustainable Competitive Advantage
2019 · Cokorda Gede Putra Yudistira, Wayan Edi Arsawan, et al.
Leadership and Organizational Culture Analysis on Organizational Citizenship Behavior (OCB) at PT. Hatten Bali
2018 · Ni Kadek Irma Ariyanti, I Ketut Santra, et al. · Jurnal Riset Bisnis dan Investasi
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Works count: 19
Citation count: 89
H-index: 4
I10-index: 2
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