Author

Vaibhav Chawla

Institution: Indian Institute of Technology Madras

Observed institutions: Indian Institute of Management Kozhikode, Indian Institute of Technology Madras, IFMR Graduate School of Business

ORCID: 0000-0003-4455-4278

Observed ORCID: 0000-0003-4455-4278

OpenAlex ID: A5027119559

Individual Spirituality at Work and Its Relationship with Job Satisfaction, Propensity to Leave and Job Commitment

2010 · Vaibhav Chawla, Sridhar Guda · Journal of Human Values · 142

Chatbots in Marketing: A Literature Review Using Morphological and Co-Occurrence Analyses

2022 · Aishwarya Ramesh, Vaibhav Chawla · Journal of Interactive Marketing · 86

Workplace Spirituality as a Precursor to Relationship-Oriented Selling Characteristics

2012 · Vaibhav Chawla, Sridhar Guda · Journal of Business Ethics · 81

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Service Failure and Recovery in B2B Markets – A Morphological Analysis

2020 · Ashwin J. Baliga, Vaibhav Chawla, et al. · Journal of Business Research · 73

Systematic review of determinants of sales performance: Verbekeet al.’s (2011) classification extended

2020 · Vaibhav Chawla, Teidorlang Lyngdoh, et al. · Journal of Business and Industrial Marketing · 53

Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services

2021 · Ashwin J. Baliga, Vaibhav Chawla, et al. · Journal of Business and Industrial Marketing · 38

The effect of workplace spirituality on salespeople's organisational deviant behaviours: research propositions and practical implications

2014 · Vaibhav Chawla · Journal of Business and Industrial Marketing · 36

Workplace spirituality governance: impact on customer orientation and salesperson performance

2016 · Vaibhav Chawla · Journal of Business and Industrial Marketing · 30

Salesperson’s spirituality: impact on customer orientation and adaptability

2017 · Vaibhav Chawla, Sridhar Guda · Marketing Intelligence & Planning · 14

Adaptive selling, anxiety and emotional exhaustion among salespeople

2024 · Aditi Sharma, Vaibhav Chawla, et al. · The Journal of Marketing Theory and Practice · 11

Dimensions of e-return service quality: conceptual refinement and directions for measurement

2022 · Shilpi Saxena, Vaibhav Chawla, et al. · Journal of Service Theory and Practice · 9

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The Burden of Double Deviation in Services: A Systematic Review and Research Agenda

2022 · Priyanka Suresh, Vaibhav Chawla · International Journal of Consumer Studies · 9

Social media: Fueling small talks in B2B sales conversations for performance gains

2025 · Anu Mary Chacko, Vaibhav Chawla, et al. · Industrial Marketing Management · 2

Should e-returns services be “one-size-fits-all” for consumers? Segmentation using return policy promises and constraints

2025 · Shilpi Saxena, Vaibhav Chawla, et al. · International Journal of Physical Distribution & Logistics Management · 2

Product Adaptation for Rural Markets: A Social Relations Approach: An Abstract

2020 · G. Sridhar, Vaibhav Chawla, et al. · Developments in marketing science: proceedings of the Academy of Marketing Science · 1

Can business school ranking method be improved? a novel method of multi-criteria decision-making, employing inputs from management theories

2025 · Kishore Thomas John, Vaibhav Chawla, et al. · OPSEARCH

How do you handle double-deviation complaints on social media? The role of double service recovery strategies

2025 · Priyanka Suresh, Vaibhav Chawla, et al. · Journal of Service Theory and Practice

Workplace spirituality at individual level and relational selling behaviours

2013 · Vaibhav Chawla

Individual Spirituality at Work and its Link with Relational Selling Characteristics

2011 · Vaibhav Chawla, Sridhar Guda, et al. · RePEc: Research Papers in Economics

Works count: 19

Citation count: 587

H-index: 10

I10-index: 10