Get started
Author

Nancy Gathoni Kiliswa

Observed names: Kiliswa, Nancy Gathoni, Nancy Kiliswa
Observed institution: Durban University of Technology
ORCID: 0009-0002-3173-7323
Observed ORCID: 0009-0002-3173-7323
OpenAlex ID: A5028048065
The mediating role of customer satisfaction in the relationship between service quality and customer loyalty in multi-channel retail banking
2025 · Shame Mugova, Nancy Gathoni Kiliswa, et al. · Cogent Business & Management · 31
Acceptance of Professional Service Robots: A Cross-Cultural Study
2023 · Sarah Jembere, Padhma Moodley, et al. · African Journal of Inter/Multidisciplinary Studies · 7
PDF
Determinants of Loan Repayment in Small Scale Enterprises in Developing Countries
2014 · Nancy Gathoni Kiliswa, Mohamed Sayeed Bayat · Management Studies and Economic Systems · 6
Customer Experience and Customer Loyalty in Retail Multichannel Banking: A Mediation Analysis
2025 · Nancy Gathoni Kiliswa, Shame Mugova · European Journal of Management Issues · 4
PDF
Customer experience and customer loyalty : an assessment of retail multichannel banking in the Durban area
2023 · Kiliswa, Nancy Gathoni · DUT Open Scholar (Durban University of Technology)
PDF
Works count: 5
Citation count: 48
H-index: 4
I10-index: 1
Year
Topic
Type