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Author

Alok Saklani

Observed name: Saklani, Alok
ORCID: 0009-0003-9975-2324
Observed ORCID: 0009-0003-9975-2324
OpenAlex ID: A5030019713
Customer Complaint Behavior: an Examination of Cultural Vs. Situational Factors
2015 · Jeffrey G. Blodgett, Aysen Bakir, et al. · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior · 11
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Positive disconfirmation as a threshold to high satisfaction
2000 · Alok Saklani, Harsh Purohit, et al. · Journal of Management and Research · 8
Impact of Stakeholder Involvement in Continuous Quality Improvement in Indian Higher Education Institutions
2024 · Shweta Jha, Ranjit Kaur, et al. · Advances in higher education and professional development book series · 6
Competition through cooperation
2007 · Satyanarayan Mahapatra, Alok Saklani · Monash Business Review · 2
Case of a Higher Education Institution Experiencing an Accreditation Journey
2025 · Alok Saklani · IGI Global eBooks
Dyadic Coping as Predictor of Psychological Wellbeing in the Times of Social Isolation
2023 · Shweta Jha, Alok Saklani
PDF
Nurturing B-School Excellence in India: The Way Forward
2022 · Alok Saklani
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Competition through cooperation
2017 · Mahapatra, Satyanarayan, Saklani, Alok · Monash University
Product-Discontent, Incidence of Complaints and Rights Awareness Among Middle-Class Consumers: Findings of an Exploratory Survey in Three Cities of Northern India
2015 · Alok Saklani, A. K. Dhyani · Developments in marketing science: proceedings of the Academy of Marketing Science
Fast Changing Realities a Case of Electronic Business Interface and Customer Perceptions
2002 · Rakshit Negi, Alok Saklani, et al.
Works count: 11
Citation count: 27
H-index: 3
I10-index: 1
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