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Shu‐Mei Tseng

Observed names: S TSENG, S. M. Tseng, Shu-Mei Tseng, Shu-Mei Tseng Shu-Mei Tseng, 曾淑美;Tseng, Shu-Mei
Institution: I-Shou University
ORCID: 0000-0002-4293-4237
Observed ORCID: 0000-0002-4293-4237
OpenAlex ID: A5030448602
The effect of knowledge management capability and dynamic capability on organizational performance
2014 · Shu-Mei Tseng, Pei-Shan Lee · Journal of Enterprise Information Management · 432
The correlation between organizational culture and knowledge conversion on corporate performance
2010 · Shu‐Mei Tseng · Journal of Knowledge Management · 384
The impact of knowledge management capabilities and supplier relationship management on corporate performance
2014 · Shu-Mei Tseng · International Journal of Production Economics · 160
The effects of information technology on knowledge management systems
2007 · S TSENG · Expert Systems with Applications · 150
Knowledge management system performance measure index
2006 · Shu-Mei Tseng · Expert Systems with Applications · 118
A study on customer, supplier, and competitor knowledge using the knowledge chain model
2009 · Shu-Mei Tseng · International Journal of Information Management · 109
The implementation gaps for the knowledge management system
2005 · Chinho Lin, Shu‐Mei Tseng · Industrial Management & Data Systems · 107
The impact of customer knowledge and customer relationship management on service quality
2014 · Shu-Mei Tseng, Pin-Hong Wu · International Journal of Quality and Service Sciences · 104
Investigating the moderating effects of organizational culture and leadership style on IT-adoption and knowledge-sharing intention
2017 · Shu-Mei Tseng · Journal of Enterprise Information Management · 98
The effect of knowledge management capability and customer knowledge gaps on corporate performance
2016 · Shu-Mei Tseng · Journal of Enterprise Information Management · 93
Knowledge management capability, customer relationship management, and service quality
2016 · Shu-Mei Tseng · Journal of Enterprise Information Management · 89
The correlation between Wikipedia and knowledge sharing on job performance
2010 · Shu-Mei Tseng, Jiao-Sheng Huang · Expert Systems with Applications · 76
Bridging the implementation gaps in the knowledge management system for enhancing corporate performance
2005 · C LIN, S TSENG · Expert Systems with Applications · 68
Exploring the intention to continue using web-based self-service
2015 · Shu-Mei Tseng · Journal of Retailing and Consumer Services · 54
The effects of hierarchical culture on knowledge management processes
2010 · Shu‐Mei Tseng · Management Research Review · 45
Understanding the impact of the relationship quality on customer loyalty: the moderating effect of online service recovery
2021 · Shu-Mei Tseng · International Journal of Quality and Service Sciences · 37
Case study on knowledge‐management gaps
2005 · Chinho Lin, Jong‐Mau Yeh, et al. · Journal of Knowledge Management · 35
A study on information disclosure, trust, reducing search cost, and online group-buying intention
2016 · Shu-Mei Tseng, Meng-Chieh Lee · Journal of Enterprise Information Management · 29
The effects of hierarchical culture on knowledge management processes
2011 · Shu‐Mei Tseng · Management Research Review · 27
Correlations between external knowledge and the knowledge chain as impacting service quality
2012 · Shu-Mei Tseng · Journal of Retailing and Consumer Services · 26
Determinants of the Intention to Use Digital Technology
2025 · Shu-Mei Tseng · Information · 19
Customer Knowledge Management Performance Index
2015 · Shu‐Mei Tseng, Yu‐Yi Fang · Knowledge and Process Management · 19
The Relative Importance of Computer Self-efficacy, Perceived Ease-of-Use and Reducing Search Cost in Determining Consumers’ Online Group-buying Intention
2018 · R. Jeng, Shu‐Mei Tseng · International Journal of Human and Technology Interaction (IJHaTI) · 10
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Exploring the Impacts of Service Gaps and Recovery Satisfaction on Repurchase Intention: The Moderating Role of Service Recovery in the Restaurant Industry
2025 · Shu-Mei Tseng, Sam Yee Yong · Tourism and Hospitality · 9
Enhancing green service innovation behavior through green involvement: the role of information technology adoption
2024 · Shu-Mei Tseng, Shervina Octavyaputri · Aslib Journal of Information Management · 9
Works count: 42
Citation count: 2,353
H-index: 20
I10-index: 23
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