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Knut Kvale

Observed names: K. Kvale, Knut Kvåle, Kvale, Knut
ORCID: 0000-0001-5453-8031
Observed ORCID: 0000-0001-5453-8031
OpenAlex ID: A5034602927
Customer journeys: a systematic literature review
2018 · Asbjørn Følstad, Knut Kvale · Journal of Service Theory and Practice · 388
Improving service quality through customer journey analysis
2016 · Ragnhild Halvorsrud, Knut Kvale, et al. · Journal of Service Theory and Practice · 268
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Organizational Transformation Through Service Design
2017 · Seidali Kurtmollaiev, Annita Fjuk, et al. · Journal of Service Research · 112
EUROM-A Spoken Language Resource for the EU
1995 · Daniel Kwang Guan Chan, Adrian Fourcin, et al. · Interspeech (USB) · 106
Developing Managerial Dynamic Capabilities: A Quasi-Experimental Field Study of the Effects of Design Thinking Training
2018 · Seidali Kurtmollaiev, Per egil Pedersen, et al. · Academy of Management Learning and Education · 81
EUROM - a spoken language resource for the EU - the SAM projects
1995 · Dominic Chan, Adrian Fourcin, et al. · European Conference on Speech Communication and Technology (Eurospeech) · 62
Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues
2020 · Knut Kvale, Olav Alexander Sell, et al. · Lecture notes in computer science · 51
Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?
2021 · Knut Kvale, Eleonora Freddi, et al. · Lecture notes in computer science · 40
Customer journey measures - State of the art research and best practices
2013 · Asbjørn Følstad, Knut Kvale, et al. · BIBSYS Brage (BIBSYS (Norway)) · 19
Applying Transactional NPS for Customer Journey Insight: Case Experiences and Lessons Learned
2018 · Asbjørn Følstad, Knut Kvale · Services Marketing Quarterly · 16
The MUST guide to Paris: Implementation and expert evaluation of a multimodal tourist guide to Paris
2002 · Luís Sérgio C. Almeida, I. Amdal, et al. · 16
Segmentation and Labelling of Speech
1993 · Kvale, Knut · BIBSYS Brage (BIBSYS (Norway)) · 11
Automatic alignment of phonemic labels with continuous speech
1990 · Torbjorn Svendsen, Knut Kvale · International Conference on Spoken Language Processing (ICSLP) · 10
Implementing and evaluating a multimodal and multilingual tourist guide
2002 · Luís Sérgio C. Almeida, I. Amdal, et al. · Radboud Repository (Radboud University) · 9
Strengthening customer relationships through Customer Journey Analysis
2017 · Ragnhild Halvorsrud, Knut Kvale · Edward Elgar Publishing eBooks · 8
Customer Journeys: Involving Customers and Internal Resources in the Design and Management of Services
2014 · Asbjørn Følstad, Knut Kvale, et al. · ServDes Service Design and Innovation Conference (ServDes) · 8
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A speech centric mobile multimodal service useful for dyslectics and aphasics
2005 · Knut Kvale, Narada Warakagoda · Interspeech (USB) · 7
Design Feedback From Users Through an Online Social Platform: Benefits and Limitations
2015 · Asbjørn Følstad, Ida Maria Haugstveit, et al. · Interacting with Computers · 6
LLM-Powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use
2025 · Anna Grøndahl Larsen, Marita Skjuve, et al. · Lecture notes in computer science · 5
Market Structure and Innovation Policies in Norway
2017 · Arne H. Krumsvik, Knut Kvale, et al. · Springer eBooks · 5
Multimodal Interfaces to Mobile Terminals – A Design-For-All Approach
2010 · Knut Kvale, Narada Dilp · InTech eBooks · 5
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Customer support as a source of usability insight
2014 · Asbjørn Følstad, Knut Kvale, et al. · Nordic Conference on Human-Computer Interaction · 4
Using the net promoter score to support service design: Digging for gold in customer free-text reports
2018 · Asbjørn Følstad, Knut Kvale · ServDes Service Design and Innovation Conference (ServDes) · 3
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KUNSTI - Knowledge Generation for Norwegian Language Technology
2006 · Bente Maegaard, Jens-Erik Fenstad, et al. · Language Resources and Evaluation Conference (LREC) · 3
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Norwegian numerals: a challenge to automatic speech recognition
2002 · K. Kvale · International Conference on Spoken Language Processing (ICSLP) · 3
Works count: 49
Citation count: 1,262
H-index: 11
I10-index: 13
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