Author

Daniela Castillo

Observed name: Castillo, Daniela

Observed institutions: Florida State University, University of Malta, Brunel University of London, Colorado State University

ORCID: 0000-0001-7673-2388

Observed ORCID: 0000-0001-7673-2388

OpenAlex ID: A5034925514

The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective

2020 · Daniela Castillo, Ana Isabel Canhoto, et al. · Service Industries Journal · 308

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When AI–chatbots disappoint – the role of freedom of choice and user expectations in attribution of responsibility for failure

2024 · Daniela Castillo, Ana Isabel Canhoto, et al. · Information Technology and People · 22

Unveiling Customer Expectations of Chatbot Interactions: A Systematic Literature Review and Research Agenda

2025 · Daniela Castillo, Lawrence Farrugia Caruana · International Journal of Human-Computer Interaction · 9

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When Chatbots Fail: Exploring Customer Responsibility Attributions of Co-Created Service Failures: An Abstract

2022 · Daniela Castillo, Ana Canhoto, et al. · Developments in marketing science: proceedings of the Academy of Marketing Science · 4

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Does Good Design Matter in the Seedstock Advertising Business? Effects of Graphic Design in Beef Seedstock Ads on Cattle Producers’ Trust and Credibility

2019 · Morgan L Marley, Katie M Abrams, et al. · Journal of Applied Communications · 4

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Ai and Creativity in Students: a Double-edged Tool?

2025 · Daniela Castillo, Nuria Recuero-Virto · EDULEARN proceedings · 1

Saving Face: Comparing the Effects of Endorsement Marketing Strategies on Millennial Americans

2022 · Alessandra Noli, Sindy Chapa, et al. · Association of Marketing Theory and Practice Conference (AMTP)

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The Effect of Automated Service Interactions on Customer Value – A Review and Research Agenda

2019 · Daniela Castillo, Ana Domingos Canhoto, et al. · Academy of Management Proceedings

Mercadeo : Comercio al detalle y al mayoreo

2018 · Daniela Castillo, Heyra Alejandra López Ruiz · Repositorio Universidad Nacional Autonoma de Nicaragua-Managua (Universidad Nacional Autonoma de Nicaragua Managua)

Works count: 14

Citation count: 348

H-index: 4

I10-index: 2