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Denise M. Kennedy

Observed name: Denise M Kennedy
ORCID: 0000-0001-9849-1626
Observed ORCID: 0000-0001-9849-1626
OpenAlex ID: A5037090950
Improving the patient experience through provider communication skills building
2014 · Denise M. Kennedy, John P. Fasolino, et al. · Patient Experience Journal · 46
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A Roadmap for Improving Healthcare Service Quality
2011 · Denise M. Kennedy, Richard J. Caselli, et al. · Journal of Healthcare Management · 41
Improving healthcare service quality through performance management
2019 · Denise M. Kennedy, Christopher T. Anastos, et al. · Leadership in health services · 18
Creating an Excellent Patient Experience Through Service Education
2017 · Denise M Kennedy · Journal of Patient Experience · 14
Improving Service Quality in Primary Care
2014 · Denise M. Kennedy, Jon T. Nordrum, et al. · American Journal of Medical Quality · 14
Creating and sustaining a culture of accountability for patient experience
2014 · Denise M. Kennedy, Roshanak Didehban, et al. · Patient Experience Journal · 7
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Managing the Mayo Clinic brand: a case study in staff-developed service performance standards
2018 · Denise M. Kennedy · Journal of Brand Management · 5
Creating and integrating a new patient experience leadership role: A consultative approach for partnering with executive and clinical leaders
2015 · Denise M. Kennedy · Patient Experience Journal · 4
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The Mayo Model of Community Care: Integrating Population Health and Patient Experience Initiatives for Efficient Reform
2015 · Denise M. Kennedy, Jon T. Nordrum · Journal of Healthcare Management · 3
Seven Principles for Improving Service and Patient Satisfaction.
2016 · Jon T Nordrum, Denise M Kennedy · PubMed · 1
Works count: 10
Citation count: 153
H-index: 6
I10-index: 5
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