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Irene Cheng Chu Chan

Observed names: Irene Chan, Irenea Cheng Chu Chan
ORCID: 0000-0001-8535-9597
Observed ORCID: 0000-0001-8535-9597
OpenAlex ID: A5038930685
A comprehensive review of mobile technology use in hospitality and tourism
2018 · Rob Law, Irene Cheng Chu Chan, et al. · Journal of Hospitality Marketing & Management · 281
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Sentiment analysis in hospitality and tourism: a thematic and methodological review
2021 · Fuad Mehraliyev, Irene Cheng Chu Chan, et al. · International Journal of Contemporary Hospitality Management · 238
A state-of-the-art review of smart tourism research
2020 · Fuad Mehraliyev, Irene Cheng Chu Chan, et al. · Journal of Travel & Tourism Marketing · 227
Progression and development of information and communication technology research in hospitality and tourism: A state-of-the-art review
2019 · Rob Law, Daniel Leung, et al. · International Journal of Contemporary Hospitality Management · 206
The effect of online reviews on hotel booking intention: The role of reader-reviewer similarity
2017 · Irene Cheng Chu Chan, Long W. Lam, et al. · International Journal of Hospitality Management · 192
Smart cities and quality of life: a quantitative analysis of citizens' support for smart city development
2022 · Zhaoyu Chen, Irene Cheng Chu Chan · Information Technology and People · 128
Learn from the past and prepare for the future: A critical assessment of crisis management research in hospitality
2021 · Senbeto Dagnachew Leta, Irene Cheng Chu Chan · International Journal of Hospitality Management · 117
A critical review of smart hospitality and tourism research
2021 · Rob Law, Huiyue Ye, et al. · International Journal of Contemporary Hospitality Management · 110
The more the better? Strategizing visual elements in social media marketing
2023 · Irene Cheng Chu Chan, Zhaoyu Chen, et al. · Journal of Hospitality and Tourism Management · 103
Metaverse in tourism: drivers and hindrances from stakeholders’ perspective
2023 · Sirong Chen, Irene Cheng Chu Chan, et al. · Journal of Travel & Tourism Marketing · 80
Will tourists take mobile travel advice? Examining the personalization-privacy paradox
2022 · Soey Sut Ieng Lei, Irene Cheng Chu Chan, et al. · Journal of Hospitality and Tourism Management · 58
Gastronomic image in the foodstagrammer’s eyes – A machine learning approach
2023 · Zhaoyu Chen, Irene Cheng Chu Chan, et al. · Tourism Management · 50
Typology of people–process–technology framework in refining smart tourism from the perspective of tourism academic experts
2021 · Zhaoyu Chen, Irene Cheng Chu Chan, et al. · Tourism Recreation Research · 40
Systematic review of hospitality CRM research
2018 · Rob Law, Davis Ka Chio Fong, et al. · International Journal of Contemporary Hospitality Management · 39
Hotel technology: a perspective article
2019 · Rob Law, Sunny Sun, et al. · Tourism Review · 35
State-of-the-art social customer relationship management
2018 · Irene Cheng Chu Chan, Davis Ka Chio Fong, et al. · Asia Pacific Journal of Tourism Research · 35
A Comparison of Hotel Guest Experience Before and During Pandemic: Evidence from Online Reviews
2021 · Irene Cheng Chu Chan, Jing Ma, et al. · Springer eBooks · 34
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Riding on uncertainty: Leveraging human agents and service robots during service delivery
2024 · Janelle Chan, Irene Cheng Chu Chan, et al. · International Journal of Hospitality Management · 25
Website design in tourism and hospitality: A multilevel review
2021 · Irene Cheng Chu Chan, Rob Law, et al. · International Journal of Tourism Research · 24
Dynamics of hotel website browsing activity: the power of informatics and data analytics
2020 · Irene Cheng Chu Chan, Jing Ma, et al. · Industrial Management & Data Systems · 21
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Exploring the influence of soundscape on visitors’ emotional experience and stickiness to attractions
2024 · Irene Cheng Chu Chan, Zhaoyu Chen, et al. · Asia Pacific Journal of Tourism Research · 12
Ranking Hospitality and Tourism Journals
2019 · Rob Law, Irene Cheng Chu Chan, et al. · Journal of Hospitality & Tourism Research · 9
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Understanding the Role of Response Latency on Position Bias in Tourists’ Online Travel Planning
2025 · Richard Hrankai, Irene Cheng Chu Chan, et al. · Journal of Hospitality & Tourism Research · 8
The Mechanism that Links the Implicit Theories of Intelligence and Continuance of Information Technology: Evidence from the Use of Mobile Apps to Make Hotel Reservations
2017 · Lawrence Hoc Nang Fong, Irene Cheng Chu Chan, et al. · Springer eBooks · 8
A Dining Career Ladder: Customers’ Motivation of Visiting Internet-Famous Restaurants
2024 · Zhaoyu Chen, Irene Cheng Chu Chan · Journal of China Tourism Research · 7
Works count: 45
Citation count: 2,113
H-index: 20
I10-index: 21
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