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Byron William Keating

Observed names: BYRON KEATING, Byron Keating, Byron Keating (20120082), Byron W Keating, Byron W. Keating, Byron W. Keating, Keating Byron, Keating, B., Keating, Byron, Keating, Byron W, Keating, Byron W.‎
Observed institutions: Australian National University, NSW Department of Planning and Environment, Queensland University of Technology, University of Canberra, University of Wollongong, University of Newcastle Australia, RMIT University
ORCID: 0000-0003-4864-7789
Observed ORCID: 0000-0003-4864-7789
OpenAlex ID: A5039004505
A systematic review of Internet banking adoption
2013 · Payam Hanafizadeh, Byron W. Keating, et al. · Telematics and Informatics · 336
Fintech: Research Directions to Explore the Digital Transformation of Financial Service Systems
2019 · Christoph F. Breidbach, Byron W. Keating, et al. · Journal of Service Theory and Practice · 223
In pursuit of a sustainable supply chain: insights from Westpac Banking Corporation
2008 · Byron Keating, Ali Quazi, et al. · Supply Chain Management An International Journal · 161
Differentiating between service quality and relationship quality in cyberspace
2003 · Byron Keating, Robert Rugimbana, et al. · Managing Service Quality · 152
Quality and image of banking services: a comparative study of conventional and Islamic banks
2017 · Md Abu Saleh, Ali Quazi, et al. · International Journal of Bank Marketing · 120
Toward a public service management: past, present, and future directions
2017 · Ian R. Hodgkinson, Claire Hannibal, et al. · Journal of service management · 108
Business relationships in China: lessons about deep trust
2010 · Anton Kriz, Byron Keating · Asia Pacific Business Review · 85
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Outbound Tourism From China: Literature Review and Research Agenda
2008 · Byron Keating, Anton Kriz · Journal of Hospitality and Tourism Management · 79
Best-Worst Scaling Approach to Predict Customer Choice for 3PL Services
2011 · Tim R. Coltman, Timothy M. Devinney, et al. · Journal of Business Logistics · 75
Operating without operations: how is technology changing the role of the firm?
2018 · Christoph Breidbach, Sunmee Choi, et al. · Journal of service management · 70
Outbound Tourism From China: Literature Review and Research Agenda
2008 · Byron Keating, Anton Kriz · Journal of Hospitality and Tourism Management · 66
Service Research in the Hospitality Literature
2014 · Jay Kandampully, Byron William Keating, et al. · Cornell Hospitality Quarterly · 59
Applying a Consumer Perceptual Measure of Corporate Social Responsibility
2008 · Robert Rugimbana, Ali Quazi, et al. · Journal of Corporate Citizenship · 54
Increasing Social Media Stickiness Through Parasocial Interaction and Influencer Source Credibility
2024 · Van Canh Vu, Shasha Wang, et al. · Australasian Marketing Journal (AMJ) · 53
Managing ethics in the tourism supply chain: the case of Chinese travel to Australia
2008 · Byron Keating · International Journal of Tourism Research · 53
Avoiding excessive AI service agent anthropomorphism: examining its role in delivering bad news
2023 · Rory Francis Mulcahy, Aimee Riedel, et al. · Journal of Service Theory and Practice · 48
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I’m a believer! Believability of social media marketing
2023 · Rory Mulcahy, Aimee Riedel, et al. · International Journal of Information Management · 44
A Systematic Review of the Chinese Outbound Tourism Literature: 1983–2012
2015 · Byron W. Keating, Songshan (Sam) Huang, et al. · Journal of Travel & Tourism Marketing · 39
Financial risk and its impact on new purchasing behavior in the online retail setting
2009 · Byron W. Keating, Ali M. Quazi, et al. · Electronic Markets · 36
The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes
2022 · Mahesh Subramony, Maria Golubovskaya, et al. · Journal of Business Research · 35
Theorizing beyond the horizon: service research in 2050
2018 · Byron W. Keating, Janet R. McColl-Kennedy, et al. · Journal of service management · 35
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Mediating Role of Relationship Quality in Online Services
2011 · Byron W. Keating, Frank Alpert, et al. · Journal of Computer Information Systems · 35
Unpacking the RFID Investment Decision
2010 · Byron W. Keating, Tim R. Coltman, et al. · Proceedings of the IEEE · 33
Vulnerability on the frontline: systematic review and meta-analysis of frontline employee vulnerability
2023 · Aimee Riedel, Amanda Beatson, et al. · Journal of service management · 31
Chinese Outbound Tourism: an Epilogue
2015 · Songshan (Sam) Huang, Byron W. Keating, et al. · Journal of Travel & Tourism Marketing · 30
Works count: 151
Citation count: 2,571
H-index: 27
I10-index: 46
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