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Gaston LeBlanc
Observed name:
Gaston Leblanc
Institution:
Université de Moncton
Observed institution:
Université de Moncton
OpenAlex ID:
A5040222285
Corporate image and corporate reputation in customers’ retention decisions in services
2001
·
Nha Nguyen
, Gaston Leblanc
·
Journal of Retailing and Consumer Services
·
1,174
Image and reputation of higher education institutions in students’ retention decisions
2001
·
Nha Nguyen
, Gaston LeBlanc
·
International Journal of Educational Management
·
521
The mediating role of corporate image on customers’ retention decisions: an investigation in financial services
1998
·
Nha Nguyen
, Gaston LeBlanc
·
International Journal of Bank Marketing
·
393
Contact personnel, physical environment and the perceived corporate image of intangible services by new clients
2002
·
Nha Nguyen
, Gaston Leblanc
·
International Journal of Service Industry Management
·
315
Searching for excellence in business education: an exploratory study of customer impressions of service quality
1997
·
Gaston LeBlanc
, Nha Nguyen
·
International Journal of Educational Management
·
273
Factors Affecting Customer Evaluation of Service Quality in Travel Agencies: An Investigation of Customer Perceptions
1992
·
Gaston Leblanc
·
Journal of Travel Research
·
234
Listening to the customer’s voice: examining perceived service value among business college students
1999
·
Gaston LeBlanc
, Nha Nguyen
·
International Journal of Educational Management
·
208
The Mediating Role of Customer Trust on Customer Loyalty
2013
·
Nha Nguyen
, André Leclerc
, et al.
·
Journal of Service Science and Management
·
201
PDF
Customers' Perceptions of Service Quality in Financial Institutions
1988
·
Gaston LeBlanc
, Nha Nguyen
·
International Journal of Bank Marketing
·
165
Cues used by customers evaluating corporate image in service firms
1996
·
Gaston LeBlanc
, Nha Nguyen
·
International Journal of Service Industry Management
·
154
An examination of the factors that signal hotel image to travellers
1996
·
Gaston LeBlanc
, Nha Nguyen
·
Journal Of Vacation Marketing
·
80
Customer Motivations: Use and Non‐use of Automated Banking
1990
·
Gaston Leblanc
·
International Journal of Bank Marketing
·
54
An exploratory study on the cues that signal value to members in retail co‐operatives
2001
·
Gaston LeBlanc
, Nha Nguyen
·
International Journal of Retail & Distribution Management
·
28
The Combined Effects of Service Offering and Service Employees on the Perceived Corporate Reputation
2018
·
Nha Nguyen
, Gaston LeBlanc
·
Athens Journal of Business & Economics
·
14
PDF
The Impact of Service Employees and Servicescape on Customers’ Perception of Quality Improvement Efforts
2021
·
Nha Nguyen
, Gaston LeBlanc
·
Athens Journal of Business & Economics
·
13
PDF
Les effets de la réputation et de l’image d’une institution coopérative sur la fidélité de ses membres et clients1
2004
·
Nha Nguyen
, Gaston LeBlanc
·
Revue de l’Université de Moncton
·
13
Indicateurs d'image corporative dans les services: une étude auprés de nouveaux clients d'une compagnie d'assurance‐vie
1998
·
Nha Nguyen
, Gaston Leblanc
·
Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration
·
3
Les Effets De La Compétence Et De La Bienveillance Du Personnel De Contact Sur La Perception De La Réputation Dentreprise : Une Étude Dans Les Services Financiers
2008
·
Nha Nguyen
, Gaston LeBlanc
, et al.
·
ASAC
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Works count:
18
Citation count:
3,843
H-index:
14
I10-index:
16
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