Author

Jeffery M. Ferguson

Observed name: Jeffery Ferguson

Observed institution: University of Colorado Colorado Springs

OpenAlex ID: A5042389817

Workplace spirituality and employee work attitudes

2003 · John Milliman, Andrew J. Czaplewski, et al. · Journal of Organizational Change Management · 1,385

Spirit and community at Southwest Airlines:

1999 · John Milliman, Jeffery Ferguson, et al. · Journal of Organizational Change Management · 312

Creating Effective Core Organizational Values: A Spiritual Leadership Approach

2008 · Jeffery Ferguson, John Milliman · International Journal of Public Administration · 117

Marketing Higher Education

1985 · Richard Discenza, Jeffery M. Ferguson, et al. · NASPA Journal · 73

Building high performance cultures

2016 · D.D. Warrick, John F. Milliman, et al. · Organizational Dynamics · 70

Preparing Workplace-ready Students With Digital Marketing Skills

2019 · Thomas M. Key, Andrew J. Czaplewski, et al. · Marketing Education Review · 42

An Exploratory Empirical Assessment of the Relationship Between Spirituality and Employee Work Attitudes.

2001 · John F. Milliman, Andrew J. Czaplewski, et al. · Academy of Management Proceedings · 26

Looking beyond performance: understanding service quality through the importance-performance analysis

2022 · Thomas J. Aicher, Bob Heere, et al. · Sport Management Review · 25

In Search of the "Spiritual" in Spiritual Leadership: A Case Study of Entrepreneur Steve Bigari

2008 · John Milliman, Jeffery M. Ferguson · The Business renaissance quarterly · 20

Developing a Framework for Student Retention

1986 · Jeffery M. Ferguson, Ronald E. Wisner, et al. · NASPA Journal · 16

Understanding and Assessing Service Quality in Health Maintenance Organizations

1991 · Lexis F. Higgins, Jeffery M. Ferguson, et al. · Health Marketing Quarterly · 13

Using a Service Audit Project for Improving Student Learning in a Service-Marketing Course

2015 · Tracy Gonzalez-Padron, Jeffery M. Ferguson · Marketing Education Review · 11

Effects of the Price of Tax Preparation Services and the CPA Credential on the Perception of Service Quality

1989 · Jeffery M. Ferguson, Lexis F Higgins · Journal of Professional Services Marketing · 11

Sustainability‐driven innovation at Ecolab, Inc.: Finding better ways to add value and meet customer needs

2012 · John Milliman, Tracy Gonzalez‐Padron, et al. · Environmental Quality Management · 10

How to evaluate and up-grade technical service

1993 · Jeffery M. Ferguson, Lexis F. Higgins, et al. · Industrial Marketing Management · 7

Practical approaches for evaluating the quality dimensions of professional accounting services

1991 · Lexis Higgins, Jeffery Ferguson · Services Marketing Quarterly · 6

An information integration analysis of retail store image.

1977 · John W. Reich, Jeffery M. Ferguson, et al. · Journal of Applied Psychology · 6

Securing executive support for sustainability programs through integrative and partnering skills

2009 · John Milliman, Jeffery Ferguson, et al. · Environmental Quality Management · 2

An Exploratory Study of the America's Family Program: Using a New Leadership Paradigm to Break the Cycle of Failure

2008 · John Milliman, Andrew Czaplewski, et al. · International Journal of Public Administration · 2

Structure and Locus of Control in Marketing Courses

2015 · Jeffery M. Ferguson, Lexis F. Higgins · Developments in marketing science: proceedings of the Academy of Marketing Science · 1

Quality Service in Health Clubs: Do Employees Know What Customers Want?

2015 · Jeffery M. Ferguson, Kathleen M. Malone · Developments in marketing science: proceedings of the Academy of Marketing Science · 1

A Gap Analysis of HMO Service Quality

1998 · Jeffery M. Ferguson, Lexis F. Higgins · Health Marketing Quarterly · 1

Relationship marketing and association management

1991 · Jeffery Ferguson, Stephen Brown · Services Marketing Quarterly · 1

How Zappos built a zany, high-performance culture

2024 · D.D. Warrick, John Milliman, et al. · Edward Elgar Publishing eBooks

Delivering IS Service Quality

2021 · Jeffery M. Ferguson, Robert A. Zawacki · Auerbach Publications eBooks

Works count: 31

Citation count: 2,158

H-index: 11

I10-index: 14