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Pierre-Nicolas Schwab
Institution:
Solvay (Belgium)
Observed institution:
Solvay (Belgium)
OpenAlex ID:
A5044573984
2nd FATREC workshop
2018
·
Toshihiro Kamishima
, Pierre-Nicolas Schwab
, et al.
·
ACM Conference on Recommender Systems (RecSys)
·
13
PDF
3rd FAccTRec Workshop: Responsible Recommendation
2020
·
Michael D Ekstrand
, Pierre-Nicolas Schwab
, et al.
·
ACM Conference on Recommender Systems (RecSys)
·
8
Online Complaint Handling: The Effects of Politeness and Grammaticality upon Perceived Professionalism and Loyalty
2015
·
Pierre-Nicolas Schwab
, Sandra Rothenberger
·
RePEc: Research Papers in Economics
·
4
FAccTRec 2021: The 4th Workshop on Responsible Recommendation
2021
·
Michael D Ekstrand
, Pierre-Nicolas Schwab
, et al.
·
ACM Conference on Recommender Systems (RecSys)
·
3
Online complaint handling practices: Company strategies and their effects upon post-complaint satisfaction
2015
·
Pierre-Nicolas Schwab
·
RePEc: Research Papers in Economics
·
3
Politeness strategies in firms’ answers to customer complaints
2013
·
Pierre-Nicolas Schwab
, Laurence Rosier
·
RePEc: Research Papers in Economics
·
2
Interview mit Dr. Pierre-Nicolas Schwab, RTBF, Chairman der Big Data Initiative (BDI) der European Broadcasting Union (EBU)
2019
·
Pierre-Nicolas Schwab
·
MedienWirtschaft
·
1
Online complaint handling practices and the role of politeness in firm-customer interactions
2015
·
Pierre-Nicolas Schwab
, Sandra Rothenberger
·
Dépôt institutionnel de l'Université libre de Bruxelles (Université Libre de Bruxelles)
·
1
Influence of the Communication Channel on the Forms of Impoliteness in Company-Customer Interactions
2015
·
Pierre-Nicolas Schwab
, Laurence Rosier
·
RePEc: Research Papers in Economics
·
1
Politesse et violence verbale détournée
2015
·
Lucie Alexis
, Geneviève Bernard Barbeau
, et al.
Politeness matters: The antecedents and consequences of politeness in a complaint handling setting
2015
·
Pierre-Nicolas Schwab
, Laurence Rosier
, et al.
·
RePEc: Research Papers in Economics
An exploratory study of collinearity effects between antecedents of post-complaint satisfaction
2015
·
Pierre-Nicolas Schwab
·
RePEc: Research Papers in Economics
L’influence du dispositif communicationnelsur les formes de violence verbaledans les relations entreprises - clients
2015
·
Laurence Rosier
, Pierre-Nicolas Schwab
·
Semen
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Works count:
13
Citation count:
36
H-index:
3
I10-index:
1
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