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Sangeeta Sahney

Observed names: S. Sahney, Sahney, Sangeeta
Observed institutions: Indian Institute of Technology Kharagpur, Indian Institute of Technology Jodhpur, Indian Institute of Technology Roorkee, Bundelkhand University, O. P. Jindal Global University, Indian Institute of Technology Delhi
ORCID: 0000-0002-2577-7487
Observed ORCID: 0000-0002-2577-7487
OpenAlex ID: A5047329966
Conceptualizing total quality management in higher education
2004 · Sangeeta Sahney, D.K. Banwet, et al. · The TQM Journal · 262
A SERVQUAL and QFD approach to total quality education
2004 · Sangeeta Sahney, D.K. Banwet, et al. · International Journal of Productivity and Performance Management · 255
An integrated framework for quality in education: Application of quality function deployment, interpretive structural modelling and path analysis
2006 · Sangeeta Sahney, D.K. Banwet, et al. · Total Quality Management & Business Excellence · 139
School leadership and its impact on student achievement
2016 · Vartika Dutta, Sangeeta Sahney · International Journal of Educational Management · 117
Understanding consumers' showrooming behaviour: a stimulus–organism–response (S-O-R) perspective
2020 · Sourabh Arora, Rashmi Ranjan Parida, et al. · International Journal of Retail & Distribution Management · 107
An integrated framework of indices for quality management in education: a faculty perspective
2008 · Sangeeta Sahney, D.K. Banwet, et al. · The TQM Journal · 105
Antecedents to consumers’ showrooming behaviour: an integrated TAM-TPB framework
2018 · Sourabh Arora, Sangeeta Sahney · Journal of Consumer Marketing · 104
Understanding consumer’s showrooming behaviour
2017 · Sourabh Arora, Kunal Singha, et al. · Asia Pacific Journal of Marketing and Logistics · 104
Conceptualizing service quality in higher education
2011 · Rajani Jain, Gautam Sinha, et al. · Asian Journal on Quality · 91
Developing a scale to measure students’ perception of service quality in the Indian context
2013 · Rajani Jain, Sangeeta Sahney, et al. · The TQM Journal · 89
Examining consumers’ webrooming behavior: an integrated approach
2019 · Sourabh Arora, Sangeeta Sahney · Marketing Intelligence & Planning · 81
Webrooming behaviour: a conceptual framework
2017 · Sourabh Arora, Sangeeta Sahney · International Journal of Retail & Distribution Management · 81
Consumer’s webrooming conduct: an explanation using the theory of planned behavior
2018 · Sourabh Arora, Sangeeta Sahney · Asia Pacific Journal of Marketing and Logistics · 80
Enhancing quality in education: application of quality function deployment – an industry perspective
2003 · Sangeeta Sahney, Devinder Kumar Banwet, et al. · International Journal of Productivity and Performance Management · 75
Conceptualizing consumer “trust” in online buying behaviour: an empirical inquiry and model development in Indian context
2013 · Sangeeta Sahney, Koustab Ghosh, et al. · Journal of Asia Business Studies · 73
Use of multiple methodologies for developing a customer-oriented model of total quality management in higher education
2016 · Sangeeta Sahney · International Journal of Educational Management · 71
Quality framework in education through application of interpretive structural modeling
2010 · Sangeeta Sahney, D.K. Banwet, et al. · The TQM Journal · 67
Relation of principal instructional leadership, school climate, teacher job performance and student achievement
2021 · Vartika Dutta, Sangeeta Sahney · Journal of Educational Administration · 65
“Buyer's motivation” for online buying: an empirical case of railway e-ticketing in Indian context
2013 · Sangeeta Sahney, Koustab Ghosh, et al. · Journal of Asia Business Studies · 43
Customer requirement constructs: the premise for TQM in education
2004 · Sangeeta Sahney, D.K. Banwet, et al. · International Journal of Productivity and Performance Management · 41
Drivers of showrooming behaviour: insights from integrated perspectives
2022 · Sourabh Arora, Sangeeta Sahney, et al. · International Journal of Retail & Distribution Management · 40
Understanding Twitter as an e-WOM
2016 · Umesh Rao Hodeghatta, Sangeeta Sahney · Journal of Systems and Information Technology · 39
Critical Success Factors in Online Retail--An Application of Quality Function Deployment and Interpretive Structural Modeling
2008 · Sangeeta Sahney · International journal of business and information/International journal of business & information · 35
Impact of organizational sociotechnical system on managerial retention
2011 · Koustab Ghosh, Sangeeta Sahney · Journal of Modelling in Management · 31
A comparative assessment of the performance of select higher education institutes in India
2016 · Sangeeta Sahney, Jitesh Thakkar · Quality Assurance in Education · 30
Works count: 74
Citation count: 2,469
H-index: 27
I10-index: 37
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