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Author

Mst Farjana Rahman

ORCID: 0000-0003-3886-6056
Observed ORCID: 0000-0003-3886-6056
OpenAlex ID: A5047764473
Examining the impact of QR codes on purchase intention and customer satisfaction on the basis of perceived flow
2018 · Md Shamim Hossain, Xiaoyan Zhou, et al. · International Journal of Engineering Business Management · 105
Detection of potential customers’ empathy behavior towards customers' reviews
2021 · Md Shamim Hossain, Mst Farjana Rahman · Journal of Retailing and Consumer Services · 84
Emotional and the normative aspects of customers’ reviews
2022 · Yana Pashchenko, Mst Farjana Rahman, et al. · Journal of Retailing and Consumer Services · 72
Customer Sentiment Analysis and Prediction of Insurance Products’ Reviews Using Machine Learning Approaches
2022 · Md Shamim Hossain, Mst Farjana Rahman · FIIB Business Review · 58
Customer sentiment analysis and prediction of halal restaurants using machine learning approaches
2022 · Md Shamim Hossain, Mst Farjana Rahman, et al. · Journal of Islamic marketing · 54
The impact of website quality on online compulsive buying behavior: evidence from online shopping organizations
2022 · Mst Farjana Rahman, Md Shamim Hossain · South Asian Journal of Marketing · 50
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Impact of customers' interpersonal interactions in social commerce on customer relationship management performance
2021 · Md Shamim Hossain, Mst Farjana Rahman, et al. · Journal of Contemporary Marketing Science · 36
Detection of readers' emotional aspects and thumbs-up empathy reactions towards reviews of online travel agency apps
2023 · Md Shamim Hossain, Mst Farjana Rahman · Journal of Hospitality and Tourism Insights · 20
Prediction and Analysis of Customer Complaints Using Machine Learning Techniques
2023 · Ghadah Alarifi, Mst Farjana Rahman, et al. · International Journal of E-Business Research · 19
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Customer satisfaction under heterogeneous services of different self-service technologies
2019 · Md Shamim Hossain, Xiaoyan Zhou, et al. · Management & Marketing · 16
User Sentiment Analysis and Review Rating Prediction for the Blended Learning Platform App
2022 · Md Shamim Hossain, Md. Kutub Uddin, et al. · Advances in educational technologies and instructional design book series · 11
Website Quality, Perceived Flow, Trust, and Commitment
2021 · Md Shamim Hossain, Mst Farjana Rahman · Advances in e-business research series · 7
Machine Learning and Artificial Intelligence
2022 · Md Shamim Hossain, Mst Farjana Rahman · Advances in marketing, customer relationship management, and e-services book series · 6
Analyzing and Predicting Learner Sentiment Toward Specialty Schools Using Machine Learning Techniques
2022 · Md Shamim Hossain, Mst Farjana Rahman, et al. · Advances in educational technologies and instructional design book series · 6
Sentiment Analysis and Review Rating Prediction of the Users of Bangladeshi Shopping Apps
2022 · Md Shamim Hossain, Mst Farjana Rahman · Advances in marketing, customer relationship management, and e-services book series · 4
Works count: 15
Citation count: 547
H-index: 11
I10-index: 11
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