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Min Gyung Kim
Institution:
Hongik University
Observed institutions:
Pennsylvania State University,
Johnson & Wales University,
Hongik University
ORCID:
0000-0002-1648-7138
Observed ORCID:
0000-0002-1648-7138
OpenAlex ID:
A5048339948
The relationship between consumer complaining behavior and service recovery: An integrative review
2010
·
Min Gyung Kim
, Chenya Wang
, et al.
·
International Journal of Contemporary Hospitality Management
·
200
Does a surprise strategy need words? The effect of explanations for a surprise strategy on customer delight and expectations
2013
·
Min Gyung Kim
, Anna S. Mattila
·
Journal of Services Marketing
·
95
Error management at different organizational levels – Frontline, manager, and company
2011
·
Priyanko Guchait
, Min Gyung Kim
, et al.
·
International Journal of Hospitality Management
·
69
Determinants of Customer Complaint Behavior in a Restaurant Context: The Role of Culture, Price Level, and Customer Loyalty
2014
·
Min Gyung Kim
, Chung Hun Lee
, et al.
·
Journal of Hospitality Marketing & Management
·
64
The impact of mood states and surprise cues on satisfaction
2009
·
Min Gyung Kim
, Anna S. Mattila
·
International Journal of Hospitality Management
·
58
Effective electronic menu presentation: From the cognitive style and mental imagery perspectives
2019
·
Andy Lee
, Min Gyung Kim
·
International Journal of Hospitality Management
·
45
Negative Effects of Perceived Crowding on Travelers’ Identification with Cruise Brand
2014
·
Sunghyup Sean Hyun
, Min Gyung Kim
·
Journal of Travel & Tourism Marketing
·
40
Interface effects of online media on tourists' attitude changes
2019
·
Oun-Joung Park
, Min Gyung Kim
, et al.
·
Tourism Management Perspectives
·
29
The Impact of Customer Loyalty and Restaurant Sanitation Grades on Revisit Intention and the Importance of Narrative Information: The Case of New York Restaurant Sanitation Grading System
2017
·
Min Gyung Kim
, Hyunjoo Yang
, et al.
·
Cornell Hospitality Quarterly
·
21
Good fences make good revenue: An examination of revenue management practices at peer-to-peer accommodations
2019
·
Yoon Koh
, Amanda Belarmino
, et al.
·
Tourism Economics
·
20
Relationship between perceived human resource management system strength, thriving at work, and employee's turnover intention in Chinese hotels
2024
·
Jing Guo
, Longzhen Li
, et al.
·
International Journal of Tourism Research
·
13
Price Fairness, Consumer Attitude, and Loyalty in the U.S. Egg Market: The Moderating Roles of Tariff Concern and Education Level
2025
·
Min Gyung Kim
, Joonho Moon
·
Foods
·
11
PDF
Error Management at Multiple Organizational Levels: Impact on Customer Self-Esteem and Delight
2014
·
Priyanko Guchait
, Min Gyung Kim
, et al.
·
Journal of Foodservice Business Research
·
11
The Impact of Nutritional Value on Consumer Attitudes and Repurchase Intentions: Price Fairness as a Moderator in the Cereal Market
2025
·
Min Gyung Kim
, Joonho Moon
·
Foods
·
10
Persistent effects of mega-events on local economies: an application of administrative big data
2021
·
Min Gyung Kim
, Hyunjoo Yang
·
Asia Pacific Journal of Tourism Research
·
7
Effects of Visual Cues and Social Density on Beverage Consumption: A Field Experiment in a Bar
2021
·
Min Gyung Kim
, Hyunjoo Yang
, et al.
·
Cornell Hospitality Quarterly
·
5
Examining the Effect of Chatbot Gender and Gender Congruence between a Chatbot and a Customer in a Banking Context
2020
·
V K Sanjeed
, Min Gyung Kim
, et al.
·
Journal of Korea Service Management Society
·
3
Examining popular key words listed for Airbnb properties using word cloud analysis
2020
·
Min Gyung Kim
·
Korean Journal of Hospitality and Tourism(KJHT)
·
3
Is there regional inequality in the medical accessibility of the severely injured? Application of driving time data in South Korea
2020
·
Hyunjoo Yang
, Elliot Kang
, et al.
·
Journal of Market Economy
·
3
Investigation of the Relationship Between the Anti-Oxidant Effect, Brand Trust, Healthiness, and Intention to Purchase Propolis Products: The Moderating Effect of Nutritional Disclosure
2025
·
Min Gyung Kim
, Ye Kang Kim
, et al.
·
Applied Sciences
·
2
Food Safety Perception of the Korean Food Delivery App Users, and Antecedents and Consequences of Trust: Moderating Impact of Hygiene
2026
·
Myungken Song
, Min Gyung Kim
, et al.
·
Foods
·
1
PDF
An analysis of demographic factors influencing consumers’ environmental propensity and its relationship with food delivery app selection attributes
2025
·
Min Gyung Kim
·
Journal of Hospitality and Tourism Studies
·
1
The Effect of Surprise on Customer Delight and the Role of Explanations for Managing Customer Expectations
2010
·
Min Gyung Kim
·
1
Relationship Among Return Convenience, Attitude, and Behavioral Intention Toward the Disposable Cup Deposit System: The Moderating Effects of Moral Norm, Environmental Concern, and Age
2026
·
Heewon Yang
, Min Gyung Kim
, et al.
·
Sustainability
Planning for effective presentation of disposable cup deposit system: focusing on message framing and regulatory focus theory
2026
·
Min Gyung Kim
, Ye Jin Kim
·
Journal of Hospitality and Tourism Studies
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Works count:
29
Citation count:
712
H-index:
11
I10-index:
14
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