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Chi-Ting Chen
Institution:
Ming Chuan University
Observed institution:
Ming Chuan University
ORCID:
0000-0002-8161-7533
Observed ORCID:
0000-0002-8161-7533
OpenAlex ID:
A5048633921
Shaping the organizational citizenship behavior or workplace deviance: Key determining factors in the hospitality workforce
2018
·
Chi-Ting Chen
, Hsin-Hui “Sunny” Hu
, et al.
·
Journal of Hospitality and Tourism Management
·
89
Predicting Online Complaining Behavior in the Hospitality Industry: Application of Big Data Analytics to Online Reviews
2022
·
Raksmey Sann
, Pei-Chun Lai
, et al.
·
Sustainability
·
58
PDF
Review papers on eWOM: prospects for hospitality industry
2020
·
Raksmey Sann
, Pei-Chun Lai
, et al.
·
Anatolia
·
45
Crisis Adaptation in a Thai Community-Based Tourism Setting during the COVID-19 Pandemic: A Qualitative Phenomenological Approach
2022
·
Raksmey Sann
, Pei-Chun Lai
, et al.
·
Sustainability
·
26
PDF
Multidimensional scale development and validation: university service quality (UNIQUAL)
2023
·
Raksmey Sann
, Pei-Chun Lai
, et al.
·
Journal of Hospitality and Tourism Insights
·
24
The nature of electronic complaints about dark tourism destinations: a machine learning approach
2024
·
Raksmey Sann
, Pei-Chun Lai
, et al.
·
Journal of Heritage Tourism
·
12
Factors affecting employee willingness to report customer feedback
2016
·
Hsin-Hui (Sunny) Hu
, H. G. Parsa
, et al.
·
Service Industries Journal
·
12
Online complaint behaviour and resolution in hotels: do tripographics factors matter?
2024
·
Raksmey Sann
, Chi-Ting Chen
, et al.
·
Anatolia
·
10
What motivates innovative behavior among generation Z workforce?
2025
·
Hsin-Hui Hu
, Pei-Chun Lai
, et al.
·
Journal of Hospitality and Tourism Insights
·
3
Understanding Customers’ Insights Using Attribution Theory
2024
·
Raksmey Sann
, Pei-Chun Lai
, et al.
·
Developments in marketing science: proceedings of the Academy of Marketing Science
·
3
Multidimensional scale development and validation: hotel indoor environmental quality (HIEQUAL)
2026
·
Raksmey Sann
, Shu-Yi Liaw
, et al.
·
Humanities and Social Sciences Communications
·
1
PDF
Modelling Online Complaining Behaviour in The Hospitality Industry: an Application of Data Mining Algorithms
2021
·
Raksmey Sann
, Pei‐Chun Lai
, et al.
·
1
Do they Expect Differently in Hotel Experiences? Views of Eastern vs. Western: An Abstract
2020
·
Raksmey Sann
, Chi-Ting Chen
, et al.
·
Developments in marketing science: proceedings of the Academy of Marketing Science
·
1
Scale Development of Hotel Indoor Environmental Quality
2026
·
Raksmey Sann
, Shu-Yi Liaw
, et al.
·
Developments in marketing science: proceedings of the Academy of Marketing Science
The Impacts of Restaurant Technology on Customer Dining Experiences: The Moderating Role of Need for Interaction: An Abstract
2020
·
Hsin-Hui Hu
, Chi-Ting Chen
, et al.
·
Developments in marketing science: proceedings of the Academy of Marketing Science
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Works count:
15
Citation count:
285
H-index:
8
I10-index:
8
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