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Hyesung Min

Dynamic benchmarking of hotel service quality
2002 · Hokey Min, Hyesung Min, et al. · Journal of Services Marketing · 158
Benchmarking the quality of hotel services: managerial perspectives
1997 · Hokey Min, Hyesung Min · International Journal of Quality & Reliability Management · 120
A data envelopment analysis‐based balanced scorecard for measuring the comparative efficiency of Korean luxury hotels
2008 · Hokey Min, Hyesung Min, et al. · International Journal of Quality & Reliability Management · 87
A data mining approach to developing the profiles of hotel customers
2002 · Hokey Min, Hyesung Min, et al. · International Journal of Contemporary Hospitality Management · 83
Benchmarking the service quality of fast‐food restaurant franchises in the USA
2011 · Hokey Min, Hyesung Min · Benchmarking An International Journal · 82
Competitive benchmarking of Korean luxury hotels using the analytic hierarchy process and competitive gap analysis
1996 · Hokey Min, Hyesung Min · Journal of Services Marketing · 78
Evaluating the financial performances of Korean luxury hotels using data envelopment analysis
2009 · Hokey Min, Hyesung Min, et al. · Service Industries Journal · 61
Benchmarking the service quality of airlines in the United States: an exploratory analysis
2015 · Hokey Min, Hyesung Min · Benchmarking An International Journal · 42
Cross‐cultural competitive benchmarking of fast‐food restaurant services
2013 · Hokey Min, Hyesung Min · Benchmarking An International Journal · 38
The Comparative Evaluation of Hotel Service Quality from a Managerial Perspective
2006 · Hokey Min, Hyesung Min · Journal of Hospitality & Leisure Marketing · 31
A Data Envelopment Analysis for establishing the financial benchmark of Korean hotels
2008 · Hokey Min, Hyesung Min, et al. · International Journal of Services and Operations Management · 28
A data envelopment analysis on assessing the competitiveness of Korean hotels
2009 · Hokey Min, Hyesung Min, et al. · Service Industries Journal · 21
The Effect of Service Quality of Tourism Product on Japanese Tourist Satisfaction and Loyalty: - Focusing on the Mediator Effect of the Tourist Guide Role
2010 · Samkwon Jung, Hyesung Min, et al. · Korean Journal of Hospitality and Tourism(KJHT) · 1
Works count: 13
Citation count: 830
H-index: 12
I10-index: 12
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