Author

Julia Kiely

Observed names: J.A. Kiely, Julia A. Kiely, Kiely, Julia A.

Observed institution: Bournemouth University

OpenAlex ID: A5060968980

The Culture of the British Police: Views of Police Officers

2002 · J.A. Kiely, G.S. Peek · Service Industries Journal · 76

An exploration of managerial issues in call centres

2002 · Colin Armistead, Julia Kiely, et al. · Managing Service Quality · 63

Action Inquiry Strategies: Taking stock and moving forward

2000 · John H. M. Ellis, Julia A. Kiely · Journal of Applied Management Studies · 62

Violence faced by staff in a learning disability service

1998 · Julia Kiely, Howard Pankhurst · Disability and Rehabilitation · 50

Emotions in business-to-business service relationships

2005 · Julia A. Kiely · Service Industries Journal · 35

Creating strategies for managing evolving customer service

2003 · Colin Armistead, Julia Kiely · Managing Service Quality · 35

Motivation and Dissatisfaction of Industrial Salespeople — How Relevant is Herzberg's Theory?

1988 · David Shipley, Julia Kiely · European Journal of Marketing · 22

Sales Force Motivation Using Travel Incentives: Some Empirical Evidence

2013 · Bill Hastings, Julia Kiely, et al. · Journal of Personal Selling and Sales Management · 21

Industrial Salesforce Motivation and Herzberg's Dual Factor Theory: A UK Perspective

2013 · David Shipley, Julia Kiely · Journal of Personal Selling and Sales Management · 18

Success in Selling – The Current Challenge in Banking

1991 · Bill Stephenson, Julia Kiely · International Journal of Bank Marketing · 15

Scenarios for future service encounters

2004 · Julia Kiely, Neal Beamish, et al. · Service Industries Journal · 14

The Dynamics of Job Satisfaction — A Longitudinal Study

1986 · Julia Kiely · Personnel Review · 13

1988 · Bob Anderton, Julia Kiely · Personnel Review · 11

Exploring the future roles and capabilities of customer service professionals

2004 · Julia A. Kiely, Colin G. Armistead · Managing Service Quality · 10

Regional learning networks: the reality

2005 · Julia A. Kiely, Colin Armistead · Knowledge and Process Management · 8

Sexual harassment at work: experiences from an oil refinery

2000 · Julia Kiely, Alison Henbest · Women in Management Review · 7

Learning Representation in the United Kingdom: Helping Unions Organise or Not?

2007 · Eddy Donnelly, Julia Kiely · London School of Economics and Political Science Research Online (London School of Economics and Political Science) · 6

Process Consultation: Managing the tensions between learning and performing

2001 · John H. M. Ellis, Julia A. Kiely, et al. · Reflective Practice · 6

Distribution channels

1995 · Barry Howcroft, Julia Kiely · Elsevier eBooks · 6

BA business studies degree: employment experiences of ‘sandwich’ degree graduates versus 1-year ‘conversion’ programme graduates

1998 · Julia Kiely, Julia Ruhnke · Journal of Vocational Education and Training · 5

Union learning representatives: championing unions or (just) learning?

2007 · Eddy Donnelly, Julia Kiely · London School of Economics and Political Science Research Online (London School of Economics and Political Science) · 1

Effective organizations : looking to the future

1997 · Colin Armistead, Julia Kiely · Cassell eBooks · 1

Health Service Management: An Introductory Overview of Canada and the UK

1990 · Julia Kiely, Paul Blyton · International Journal of Health Care Quality Assurance · 1

Trade‐off Exercise — A New Measure of Job Attitudes

1986 · Julia Kiely · Personnel Review · 1

Exploring customer-supplier relationships in business-to-business through action research

2017 · Paul Sudnik, Julia Kiely · DOAJ (DOAJ: Directory of Open Access Journals)

Works count: 32

Citation count: 487

H-index: 12

I10-index: 14