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Raquel Reis Soares

Why are Generation Y consumers the most likely to complain and repurchase?
2017 · Raquel Reis Soares, Ting Ting (Christina) Zhang, et al. · Journal of service management · 100
Sustainability in Project Management and Project Success with Virtual Teams: A Quantitative Analysis Considering Stakeholder Engagement and Knowledge Management
2023 · Gisele Blak Bernat, Eduardo Linhares Qualharini, et al. · Sustainability · 64
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Business model innovation: towards a conceptual framework
2018 · Irina Saur-Amaral, Raquel Reis Soares, et al. · Tourism & Management Studies · 13
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Motivations for Peer-to-Peer Accommodation: Exploring Sustainable Choices in Collaborative Consumption
2023 · Ana Catarina Delgado, Raquel Reis Soares, et al. · Sustainability · 10
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How Does Credibility Matter? Proposing and Validating a Framework for the Credibility of Live Streamers in the Gaming Industry
2023 · Raquel Soares, Juan Liu, et al. · Services Marketing Quarterly · 9
Does Service Failure Context Matter? Customers’ Response to Service Recovery
2015 · Raquel Soares, João Proença · Journal of Marketing Research and Case Studies · 9
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The Service Recovery Paradox in a Call-Center Context: Compensation and Timeliness in Recovering Mobile Customers
2014 · Raquel Reis Soares, Joao F. Proena, et al. · Hawaii International Conference on System Sciences (HICSS) · 7
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A Systematic Literature Review on Accessible Tourism and Marketing Strategies: Where Do We Stand
2023 · João Tiago Magano Lourenço, Raquel Reis Soares · Smart innovation, systems and technologies · 3
Key Strategic Drivers for Business Digital Transformation: Systematic Literature Review
2020 · Ronnie Figueiredo, Raquel Soares, et al. · Advances in business strategy and competitive advantage book series · 2
Chapter 11 The Spinner Innovation: Factors for inclusion and advocating in sustainable ecosystems
2021 · Ronnie Figueiredo, Raquel Reis Soares, et al. · De Gruyter eBooks · 1
Service Recovery Paradox: Customers' Response to a Service Failure-Recovery Situation in a Mobile Telecommunications Context
2015 · Soares, Raquel Vanessa Reis Silva Ferreira · Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT) · 1
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Tourism Services Innovation Ecosystem: A Multicriteria Model Approach Based on Portuguese Higher Education
2022 · Ronnie Figueiredo, Raquel Reis Soares, et al. · Tourism, hospitality & event management
Are Ingroup Recommendations Always Better? the Role of Outgroup Credibility on Parental Purchases and Attitudes
2020 · Fábio Miguel Ferrony Varela Martins, Márcia Maurer Herter, et al. · ACR North American Advances
Proceedings of the 20th European Conference on Knowledge Management : Univerisdade Europeia de Lisboa, Lisbon, Portugal, 5-6 September 2019. Vol. 1.
2019 · Eduardo Tomé, Francisco Cesário, et al.
Works count: 14
Citation count: 219
H-index: 7
I10-index: 4
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