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Gye‐Soo Kim

Observed names: Gye Soo Kim, Gye-Soo KIM, Gye-Soo Kim, Gye-Soo Kim*
Institution: Semyung University
ORCID: 0000-0003-4236-6644
Observed ORCID: 0000-0003-4236-6644
OpenAlex ID: A5064161849
The Service Recovery Strategies, Customer Satisfaction, Customer Loyalty
2007 · Gye‐Soo Kim · Asian Journal on Quality · 41
The Effect of Quality Management and Big Data Management on Customer Satisfaction in Korea’s Public Sector
2020 · Gye-Soo Kim · Sustainability · 36
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Effect Of Total Quality Management On Customer Satisfaction
2016 · Gye-Soo Kim* · Zenodo (CERN European Organization for Nuclear Research) · 17
The Relationships Between Innovation Orientation, Customer Orientation, Service Quality, and Business Performance
2017 · Gye-Soo Kim · Springer eBooks · 9
A Three-Year Autoregressive Cross-Lagged Panel Analysis on Nicotine Dependence and Average Smoking
2012 · Tae Min Song, Ji-Young An, et al. · Healthcare Informatics Research · 8
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Effect of Difference Education Quality on Student Satisfaction and Student Loyalty
2013 · Gye-Soo Kim · Journal of the Korean society for quality management · 4
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The effect of social capital, health risk behavior and health status on medical care utilization by the elderly
2012 · Kyung-Sook Woo, Jae-Hee Seo, et al. · Health Policy and Management · 4
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A Study on the Importance-Performance Analysis of Education Quality and the Relationship between Education Quality and Satisfaction
2024 · Seung-Bae Hong, Gye-Soo Kim · The Academy of Customer Satisfaction Management · 3
The Role Effect Loyalty of Internet: A Causal Model
2005 · Gye Soo Kim · Asian Journal on Quality · 3
A Study Service Quality Strategy on the Internet Portal Site
2002 · Gye‐Soo Kim · 경영학연구 · 3
A Study on quality Management Performance of the strategic Supply Chain Management between Parts Enterprise and The Manufacturing Industry
2000 · Gye‐Soo Kim · Journal of the Korean society for quality management · 3
The Effect of Perceived Usefulness and Ease of Use through Platform Business on the Relationship between Consumption Value and Purchase Intention in the K-Beauty Industry
2024 · Gye-Soo Kim, Chae-Jeong Han · Journal of the Korean Society of Cosmetology · 2
Analyzing the Impact of Customer Satisfaction in the 000 industry: A Comparative Study of Service Quality Models(SERVQUAL Model vs Three-Dimensional Model) through Meta-Analysis
2023 · Seung-Bae HONG, Gye-Soo KIM · The Academy of Customer Satisfaction Management · 2
Development of AI chatbot to improve public service quality and increase administrative satisfaction -Focused on Tourism AI Chatbot-
2023 · Gye-Soo Kim, Ji-Young Kwak · The Academy of Customer Satisfaction Management · 2
A Empirical Study on the Structural Equation Modeling of LEAN-NPD Application
2013 · Gye-Soo Kim, Seong Taek Jeong · Journal of the Korean society for quality management · 2
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A Study on the Service Quality Strategy of University Education
2010 · Woo-Sol Won, Gye‐Soo Kim · 2
The impact of service quality on brand image, perceived quality and customer satisfaction -Focusing on China’s Lao Zihao, Zhen Chude-
2023 · Yu Shang, Cheng-Cheng Li, et al. · The Academy of Customer Satisfaction Management · 1
"A Study on the Relationship between Service Quality, Customer Satisfaction, and Customer Loyalty Using the Three-Dimensional Service Quality Model : An Analysis of De été Espresso with PLS-SEM"
2023 · Seung-Bae Hong, Gye-Soo Kim · The Academy of Customer Satisfaction Management · 1
Excellence for Organization Quality Management Innovation Challenge -Comparison of Korea and China-
2013 · Gye-Soo Kim, Da-Peng Xu · Journal of the Korean society for quality management · 1
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Bridging Attitude-Behavior Gaps in SDG Cultural Products: A Stakeholder Analysis
2026 · Cheng Ju, Pengyuan Wang, et al. · Economics
The Impact of Excellent Service Experience on Perceived Quality and Reuse Intention
2024 · Cheng-Cheng Li, Yu Shang, et al. · The Academy of Customer Satisfaction Management
디지털 트랜스포메이션(dx)을 통한 공급망 리스크 감소 전략: 말레이시아 해양 수산 유통경로 개선전략 중심으로
2023 · The Korean Production And Operations Management Society, Nur Ruhaiqa Binti Zulkifli, et al. · 한국생산관리학회지
"A Study on the Relations Technician's Perception between Career Success, Career Management Behavior, Job Satisfaction, Customer Orientation"
2021 · Dae-Woong Kim, Gyu-Rak Bae, et al. · The Academy of Customer Satisfaction Management
The Causal Relationship Holacracy impact on Employee Satisfaction and Customer Satisfaction in Industrial Revolution 4.0 era
2018 · Byung Dae Yoo, Gyu Rak Bae, et al. · The Academy of Customer Satisfaction Management
A Study on the development prediction model of casual relationship between franchisees’ satisfaction and closing rate
2015 · Gye‐Soo Kim · The Academy of Customer Satisfaction Management
Works count: 28
Citation count: 144
H-index: 5
I10-index: 3
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