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Avishai Mandelbaum

Observed names: Mandelbaum, Avishai, Prof Avishai Mandelbaum
Observed institutions: Tel Aviv University, Fordham University, Technion – Israel Institute of Technology, Hebrew University of Jerusalem, University of Pennsylvania, University of Hong Kong
ORCID: 0000-0001-6547-802X
Observed ORCID: 0000-0001-6547-802X
OpenAlex ID: A5064921321
Telephone Call Centers: Tutorial, Review, and Research Prospects
2003 · Noah Gans, Ger Koole, et al. · Manufacturing & Service Operations Management · 1,362
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Statistical Analysis of a Telephone Call Center
2005 · Lawrence Brown, Noah Gans, et al. · Journal of the American Statistical Association · 796
Queueing Models of Call Centers: An Introduction
2002 · Ger Koole, Avishai Mandelbaum · Annals of Operations Research · 332
Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule
2004 · Avishai Mandelbaum, Alexander L. Stolyar · Operations Research · 322
On Patient Flow in Hospitals: A Data-Based Queueing-Science Perspective
2015 · Mor Armony, Shlomo Israelit, et al. · Stochastic Systems · 289
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Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue
2005 · Sergey Zeltyn, Avishai Mandelbaum · Queueing Systems · 280
Server Staffing to Meet Time-Varying Demand
1996 · Otis B. Jennings, Avishai Mandelbaum, et al. · Management Science · 228
Staffing of Time-Varying Queues to Achieve Time-Stable Performance
2008 · Zohar Feldman, Avishai Mandelbaum, et al. · Management Science · 192
Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing
2014 · Galit B. Yom-Tov, Avishai Mandelbaum · Manufacturing & Service Operations Management · 162
Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support
2002 · Ety Zohar, Avishai Mandelbaum, et al. · Management Science · 155
On Pooling in Queueing Networks
1998 · Avishai Mandelbaum, Martin I. Reiman · Management Science · 148
Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers
2009 · Avishai Mandelbaum, Sergey Zeltyn · Operations Research · 144
Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback
2015 · Junfei Huang, Boaz Carmeli, et al. · Operations Research · 128
Queue mining for delay prediction in multi-class service processes
2015 · Arik Senderovich, Matthias Weidlich, et al. · Information Systems · 128
Queues with Many Servers and Impatient Customers
2012 · Avishai Mandelbaum, Petar Momčilović · Mathematics of Operations Research · 116
Service-Level Differentiation in Call Centers with Fully Flexible Servers
2008 · Itay Gurvich, Mor Armony, et al. · Management Science · 115
Multi-Project Scheduling and Control: A Process-Based Comparative Study of the Critical Chain Methodology and Some Alternatives
2004 · Izack Cohen, Avishai Mandelbaum, et al. · Project Management Journal · 114
Service Engineering in Action: The Palm/Erlang-A Queue, with Applications to Call Centers
2006 · Avishai Mandelbaum, Sergey Zeltyn · Springer eBooks · 108
Traveling time prediction in scheduled transportation with journey segments
2015 · Avigdor Gal, Avishai Mandelbaum, et al. · Information Systems · 104
Simulation-based models of emergency departments:
2011 · Sergey Zeltyn, Yariv N. Marmor, et al. · ACM Transactions on Modeling and Computer Simulation · 102
A model for rational abandonments from invisible queues
2000 · Avishai Mandelbaum, Nahum Shimkin · Queueing Systems · 102
Queue Mining – Predicting Delays in Service Processes
2014 · Arik Senderovich, Matthias Weidlich, et al. · Lecture notes in computer science · 92
On Fair Routing from Emergency Departments to Hospital Wards: QED Queues with Heterogeneous Servers
2012 · Avishai Mandelbaum, Petar Momčilović, et al. · Management Science · 90
Workload forecasting for a call center: Methodology and a case study
2009 · Sivan Aldor-Noiman, Paul D. Feigin, et al. · The Annals of Applied Statistics · 84
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Data-stories about (im)patient customers in tele-queues
2013 · Avishai Mandelbaum, Sergey Zeltyn · Queueing Systems · 68
Works count: 100
Citation count: 6,936
H-index: 38
I10-index: 58
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