Get started
Author

Stephen J. Deery

Observed names: Deery, S, Deery, Stephen, S. Deery, S.J. Deery, STEPHEN DEERY, STEPHEN J. DEERY, Stephen Deery, Stephen J Deery
ORCID: 0000-0003-1950-3639
Observed ORCID: 0000-0003-1950-3639
OpenAlex ID: A5065541224
Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal
2002 · Stephen Deery, Roderick Iverson, et al. · Journal of Management Studies · 578
Toward a better understanding of psychological contract breach: A study of customer service employees.
2006 · Stephen J. Deery, Roderick D. Iverson, et al. · Journal of Applied Psychology · 343
Workplace aggression: the effects of harassment on job burnout and turnover intentions
2011 · Stephen Deery, Janet Walsh, et al. · Work Employment and Society · 174
The Costs of Exhibiting Organizational Citizenship Behavior
2016 · Stephen Deery, Bruce Rayton, et al. · Human Resource Management · 140
Labor-Management Cooperation: Antecedents and Impact on Organizational Performance
2005 · Stephen J. Deery, Roderick D. Iverson · Industrial and Labor Relations Review · 132
Australia at Work: Just Managing?
2000 · Deery, S · Research Portal (King's College London) · 125
A moderated mediation analysis of job demands, presenteeism, and absenteeism
2014 · Stephen Deery, Janet Walsh, et al. · Journal of Occupational and Organizational Psychology · 122
Industrial Relations Climate, Attendance Behaviour and the Role of Trade Unions
1999 · Stephen Deery, Roderick Iverson, et al. · British Journal of Industrial Relations · 121
Understanding the "personological" basis of employee withdrawal: The influence of affective disposition on employee tardiness, early departure, and absenteeism.
2001 · Roderick D. Iverson, Stephen J. Deery · Journal of Applied Psychology · 114
Call centres and beyond: a thematic evaluation
2002 · Stephen Deery, Nicholas Kinnie · Human Resource Management Journal · 110
Why do self-initiated expatriates quit their jobs: The role of job embeddedness and shocks in explaining turnover intentions
2017 · Taiba Hussain, Stephen Deery · International Business Review · 108
Australian Industrial Relations.
1982 · Clifford B. Donn, D. Plowman, et al. · Industrial and Labor Relations Review · 105
Predicting Organizational and Union Commitment: The Effect of Industrial Relations Climate
1994 · Stephen J. Deery, Roderick D. Iverson, et al. · British Journal of Industrial Relations · 93
Can Dirty Work be Satisfying? A Mixed Method Study of Workers Doing Dirty Jobs
2019 · Stephen Deery, Deanna Kolar, et al. · Work Employment and Society · 91
The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces
2009 · Virginia Doellgast, Ursula Holtgrewe, et al. · Industrial and Labor Relations Review · 88
Refashioning Organizational Boundaries: Outsourcing Customer Service Work*
2006 · Janet Walsh, Stephen Deery · Journal of Management Studies · 88
Industrial relations: A contemporary analysis
2001 · Stephen Deery, Dp Plowman, et al. · UWA Profiles and Research Repository (UWA) · 75
Coping Strategies in Call Centres: Work Intensity and the Role of Co‐workers and Supervisors
2009 · Stephen J. Deery, Roderick D. Iverson, et al. · British Journal of Industrial Relations · 72
Temporal Flexibility: Management Strategies and Employee Preferences in the Retail Industry
1994 · Stephen J. Deery, Andrea Mahony · Journal of Industrial Relations · 66
Call Centres and Human Resource Management
2004 · Stephen Deery, Nicholas Kinnie · Palgrave Macmillan UK eBooks · 64
Determinants of Trade Union Membership in Australia
1991 · Stephen Deery, Helen De Cieri · British Journal of Industrial Relations · 61
Understanding the peripheral workforce: evidence from the service sector
1999 · Janet Walsh, Stephen Deery · Human Resource Management Journal · 54
Union Mobilization: A Consideration of the Factors Affecting the Willingness of Union Members to Take Industrial Action
2008 · Donna M. Buttigieg, Stephen J. Deery, et al. · British Journal of Industrial Relations · 53
Introduction: The Nature and Management of Call Centre Work
2004 · Stephen Deery, Nicholas Kinnie · Palgrave Macmillan UK eBooks · 50
Exploring the relationship between compressed work hours satisfaction and absenteeism in front-line service work
2016 · Stephen Deery, Janet Walsh, et al. · European Journal of Work and Organizational Psychology · 41
PDF
Works count: 91
Citation count: 3,567
H-index: 30
I10-index: 47
Year
Topic
Type