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Shiwen Lu

Observed name: Lu Shiwen
ORCID: 0000-0003-1318-7639
Observed ORCID: 0000-0003-1318-7639
OpenAlex ID: A5077391891
Self-Service Technology in the Hospitality and Tourism Settings: A Critical Review of the Literature
2021 · Lu Shiwen, Jookyung Kwon, et al. · Journal of Hospitality & Tourism Research · 70
Enhancing emotional responses of tourists in cultural heritage tourism: the case of Pingyao, China
2023 · S. Mostafa Rasoolimanesh, Shiwen Lu · Journal of Heritage Tourism · 41
The role of perceived value in shaping luxury service customers’ self-brand connection
2022 · Shiwen Lu, Jiseon Ahn · Tourism and Hospitality Research · 27
Role of employee personality traits in job performance in the restaurant food franchise context
2023 · Lu Shiwen, Jiseon Ahn · International Journal of Hospitality Management · 21
Examining the relative role of CSR activity and service experience on cruise customers’ behavior
2021 · Jiseon Ahn, Shiwen Lu · Social Responsibility Journal · 14
An empirical examination of push-pull-mooring factors influencing restaurant customers’ intention to use mobile payment: a comparison of mobile payment service types
2023 · Shiwen Lu, Jiseon Ahn · Technology Analysis and Strategic Management · 10
The role of customer engagement in relationship quality with a resale platform
2024 · Lu Shiwen, Jiseon Ahn · Total Quality Management & Business Excellence · 7
Authenticity in small businesses: exploring the consequences of brand authenticity
2024 · Shiwen Lu, Jiseon Ahn · Asia Pacific Journal of Marketing and Logistics · 7
An integrated model for understanding the role of self-service technology attributes and customers’ demographic characteristics in the restaurant service context
2023 · Shiwen Lu, Jiseon Ahn · Journal of Foodservice Business Research · 7
The Impact of Corporate Social Responsibility on Behavioral Intention: Customers’ Responses to Two Types of Fit
2020 · Jiseon Ahn, Lu Shiwen · International Journal of Hospitality & Tourism Administration · 7
Assessment of job meaning based on attributes of food-delivery mobile applications
2023 · Shiwen Lu, Jiseon Ahn · Current Issues in Tourism · 5
Antecedents of restaurant franchisee switching and termination intentions
2025 · Shiwen Lu, Jiseon Ahn · International Journal of Hospitality Management · 4
The effects of relationship characteristics on customer behaviour: a comparison of independent and corporate online travel agencies
2024 · Shiwen Lu, Jiseon Ahn · Current Issues in Tourism · 4
The impacts of relational benefits on the behavior of customers in online community-based group buying
2025 · Shiwen Lu, Jiseon Ahn · Total Quality Management & Business Excellence · 2
The role of personal traits in attitudes toward plant-based meat substitutes
2026 · Shiwen Lu, Jiseon Ahn · Total Quality Management & Business Excellence
Influence of Franchisee Motivation on Their Satisfaction in the Food Franchise Sector
2024 · Lu Shiwen, Jiseon Ahn · Journal of Business-to-Business Marketing
An Integrated Model of Understanding the Role of Chatbots in the Online Grocery Retail Context
2022 · Shiwen Lu, Jiseon Ahn, et al. · SSRN Electronic Journal
Works count: 17
Citation count: 226
H-index: 7
I10-index: 6
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