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Author

Chanmi Hong

ORCID: 0000-0001-9437-4756
Observed ORCID: 0000-0001-9437-4756
OpenAlex ID: A5077903317
Factors affecting customer intention to use online food delivery services before and during the COVID-19 pandemic
2021 · Chanmi Hong, Hayeon (Hailey) Choi, et al. · Journal of Hospitality and Tourism Management · 283
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Determinants of customer purchase intention toward online food delivery services: The moderating role of usage frequency
2022 · Chanmi Hong, Eun-Kyong (Cindy) Choi, et al. · Journal of Hospitality and Tourism Management · 124
The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service
2023 · Chanmi Hong, Eun-Kyong (Cindy) Choi, et al. · Journal of Hospitality and Tourism Technology · 48
Hospitality and tourism management student satisfaction with their majors and career readiness amid the COVID-19 pandemic
2023 · Chanmi Hong, Inna Soifer, et al. · Journal of Hospitality Leisure Sport & Tourism Education · 36
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Exploring customer perceptions of food delivery robots: a value-based model of perceived value, satisfaction, and their impact on behavioral intentions and word-of-mouth
2025 · Chanmi Hong, Hayeon (Hailey) Choi, et al. · Journal of Hospitality Marketing & Management · 30
Determinants of Customer Satisfaction and Willingness to Use Self-Service Kiosks in the Hotel Industry
2018 · Chanmi Hong, Lisa Slevitch · Journal of Tourism & Hospitality · 17
Does Employment Affect Student Resilience among Hospitality and Tourism Management Students during a Crisis?
2025 · Chanmi Hong, Eun-Kyong(Cindy) Choi, et al. · Culinary Science & Hospitality Research · 1
Evaluating service quality and customer loyalty in robot-serving restaurants: A DINESERV-based approach
2026 · Chanmi Hong, Buket Yasar, et al. · International Journal of Hospitality Management
Driving direct online hotel bookings through comparative sales promotions: an integration of utility theory, cue diagnosticity and value consciousness
2026 · Heelye (Jason) Park, Eun-Kyong (Cindy) Choi, et al. · Journal of Hospitality and Tourism Insights
Comparative Analysis of Online Hospitality and Tourism Management Master’s Programs as Systems Using the STAR Model
2025 · Heelye (Jason) Park, Eun-Kyong (Cindy) Choi, et al. · Journal of Hospitality & Tourism Education
Psychological Functions of Customer Attitudes and the Impact on Customer Satisfaction with Hotel Staycations
2024 · Chanmi Hong · Korean Journal of Hospitality and Tourism(KJHT)
Predictors of Intention to Use Online Food Delivery Services During the COVID-19 Pandemic--Measurement Model
2021 · Chanmi Hong, Hayeon (Hailey) Choi, et al. · PsycTESTS Dataset
Works count: 12
Citation count: 539
H-index: 6
I10-index: 6
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