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Hyun-Jeong Ban

Observed name: Hyun‐Jeong Ban
Institution: Youngsan University
ORCID: 0000-0003-2168-6868
Observed ORCID: 0000-0003-2168-6868
OpenAlex ID: A5079064675
Topic Modeling and Sentiment Analysis of Online Review for Airlines
2021 · Hye-Jin Kwon, Hyun-Jeong Ban, et al. · Information · 127
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Understanding Customer Experience and Satisfaction through Airline Passengers’ Online Review
2019 · Hyun-Jeong Ban, Hak-Seon Kim · Sustainability · 116
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Investigating Key Attributes in Experience and Satisfaction of Hotel Customer Using Online Review Data
2019 · Hyun-Jeong Ban, Hayeon Choi, et al. · Sustainability · 110
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Applying the Modified Health Belief Model (HBM) to Korean Medical Tourism
2020 · Hyun-Jeong Ban, Hak-Seon Kim · International Journal of Environmental Research and Public Health · 57
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Extracting Key Drivers of Air Passenger’s Experience and Satisfaction through Online Review Analysis
2020 · Aralbayeva Shadiyar, Hyun-Jeong Ban, et al. · Sustainability · 35
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Ecological hotels' customer satisfaction through text mining of online reviews: a case of Ecuador hotels
2023 · Yahaira Lisbeth Moreno Brito, Hyun-Jeong Ban, et al. · Journal of Hospitality and Tourism Insights · 32
Navigations for Hospitality Human Resource Management Research: Observing the Keywords, Factors, Topics under the COVID-19 Pandemic
2022 · Jue Wang, Hyun-Jeong Ban, et al. · Information · 19
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Big Data and Sustainability in the Tourism Industry
2022 · Jue Wang, Hyun-Jeong Ban, et al. · Sustainability · 5
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An Approach of the Big Data Analysis on Customer Satisfaction in Bali’s Luxury Hotels and Resorts Through Wellness Attributes
2023 · Angellie Williady, Hyun-Jeong Ban · Proceedings of the 3rd International Conference on Business Law and Local Wisdom in Tourism (ICBLT 2022) · 4
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Understanding Hotel Customer Satisfaction through Online Reviews of the 16 Best Hotels in Seoul
2026 · Reemi Shahi, Phurba Diki Sherpa, et al. · Culinary Science & Hospitality Research · 1
Disentangling Guest Satisfaction in a Hotel Chain: Frequency Patterns and Semantic Networks in Online Reviews from Cinnamon Hotels in Sri Lanka
2026 · Rathnayake Mudiyanselage Wathsala Chathurangani Rathnayake, Hyun-Jeong Ban · Culinary Science & Hospitality Research · 1
Unlocking the Future of Hospitality: How Big Data can Transform Hotel Experiences and Drive Customer Loyalty for Travellers and Their Pets?
2025 · Surige Chamara Chandra Wimal Surige, Hyun-Jeong Ban · Culinary Science & Hospitality Research · 1
Understanding Tourist Satisfaction in Coastal and Marine Tourism at South Korea’s Major Beaches: A Big Data Analysis of Google Reviews
2026 · Tuk Maya Poudel, Sulav Shrivastav, et al. · Culinary Science & Hospitality Research
Online Review Dependence and Visit Intention of Hospitality Service Customers Using Mixed Methods (Sentiment Analysis and the Unified Theory of Acceptance and Use of Technology)
2026 · Hyun‐Jeong Ban, Jong‐Ho Lee, et al. · International Journal of Tourism Research
Exploring Tourist Experience Attributes in Beach Tourism: An Online Review Analysis of Top-Rated Coastal Areas
2026 · Jotirmoy Hajong, Hyun-Jeong Ban · Culinary Science & Hospitality Research
Understanding Customer Engagement in Busan Luxury Hotels with Digital Reflection
2025 · Ummi Aliyah, Chawang Yamphu, et al. · Culinary Science & Hospitality Research
Decoding Restaurant Revisit Intentions: How Emotions, Satisfaction, eWOM, and Loyalty Shape Customer Decisions
2025 · Khadija Khatoon, Hyun-Jeong Ban · Culinary Science & Hospitality Research
The Role of Online Reviews in Determining Hotels and Resorts Success: A Case Study of Asia’s Best Hotel Properties
2025 · Sajana Maharjan, Shriwanthi Anjal Thejani Rajapaksha, et al. · Culinary Science & Hospitality Research
Understanding Customer Perception of Luxury Fashion through Online Comunnities and Blogs
2025 · Andrea Galan Lugo, Armigon Ravshanovich Akhmedov, et al. · SSRN Electronic Journal
Works count: 19
Citation count: 508
H-index: 7
I10-index: 7
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