Author

Mark Scott Rosenbaum

Observed names: M. S. Rosenbaum, Mark Rosenbaum, Mark S. Rosenbaum, Mark S. Rosenbaum, Ph.D., Rosenbaum, M. S., Rosenbaum, Mark, Rosenbaum, Mark Scott

Observed institutions: Northern Illinois University, University of Hawaiʻi at Mānoa, University of Hawaii System, Hawaii Pacific University, University of South Carolina, National University of Singapore, Saint Xavier University, Arizona State University, Universidad Externado de Colombia, Citadel

ORCID: 0000-0002-1883-4412

Observed ORCIDs: 0000-0002-1883-4412, 0000-0001-6394-6694

OpenAlex ID: A5016544573

Transformative service research: An agenda for the future

2012 · Laurel Anderson, Amy L. Ostrom, et al. · Journal of Business Research · 1,069

An expanded servicescape perspective

2011 · Mark S. Rosenbaum, Carolyn Massiah · Journal of service management · 653

How to create a realistic customer journey map

2016 · Mark S. Rosenbaum, Mauricio Losada Otalora, et al. · Business Horizons · 597

When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance

2007 · Mark S. Rosenbaum, Carolyn A. Massiah · Journal of Service Research · 429

Exploring the Social Supportive Role of Third Places in Consumers' Lives

2006 · Mark S. Rosenbaum · Journal of Service Research · 418

Design for service inclusion: creating inclusive service systems by 2050

2018 · Raymond P. Fisk, Alison M. Dean, et al. · Journal of service management · 376

A Cup of Coffee With a Dash of Love

2007 · Mark S. Rosenbaum, James Ward, et al. · Journal of Service Research · 288

Loyalty programs and a sense of community

2005 · Mark S. Rosenbaum, Amy L. Ostrom, et al. · Journal of Services Marketing · 190

Commentary: vulnerable consumers in service settings

2017 · Mark Scott Rosenbaum, Tali Seger-Guttmann, et al. · Journal of Services Marketing · 184

Am I welcome here? Exploring how ethnic consumers assess their place identity

2006 · Mark S. Rosenbaum, Detra Y. Montoya · Journal of Business Research · 184

The symbolic servicescape: Your kind is welcomed here

2005 · Mark S. Rosenbaum · Journal of Consumer Behaviour · 141

The restorative potential of shopping malls

2016 · Mark S. Rosenbaum, Mauricio Losada Otalora, et al. · Journal of Retailing and Consumer Services · 140

Restorative servicescapes: restoring directed attention in third places

2009 · Mark S. Rosenbaum · Journal of service management · 133

Commentary: transformative service research and social marketing – converging pathways to social change

2019 · Rebekah Russell-Bennett, Raymond P. Fisk, et al. · Journal of Services Marketing · 129

If you install it, will they use it? Understanding why hospitality customers take “technological pauses” from self-service technology

2015 · Mark S. Rosenbaum, IpKin Anthony Wong · Journal of Business Research · 118

Beyond Hardcore Gambling

2010 · IpKin Anthony Wong, Mark S. Rosenbaum · Journal of Hospitality & Tourism Research · 111

Transformative service research: focus on well-being

2015 · Mark S. Rosenbaum · Service Industries Journal · 110

Return on Community for Consumers and Service Establishments

2008 · Mark S. Rosenbaum · Journal of Service Research · 108

Retailing and consumer services at a tipping point: New conceptual frameworks and theoretical models

2019 · Justin Paul, Mark Rosenbaum · Journal of Retailing and Consumer Services · 105

A dose of nature and shopping: The restorative potential of biophilic lifestyle center designs

2017 · Mark S. Rosenbaum, Germán Contreras Ramirez, et al. · Journal of Retailing and Consumer Services · 100

Who buys that? Who does what? Analysis of cross-cultural consumption behaviours among tourists in Hawaii

2005 · Mark S. Rosenbaum, Daniel L. Spears · Journal Of Vacation Marketing · 93

Understanding unethical retail disposition practice and restraint from the consumer perspective

2010 · Mark S. Rosenbaum, Ronald Kuntze, et al. · Psychology and Marketing · 86

SDG editorial: improving life on planet earth – a call to action for service research to achieve the sustainable development goals (SDGs)

2023 · Rebekah Russell-Bennett, Mark Scott Rosenbaum, et al. · Journal of Services Marketing · 82

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Re-placing place in marketing: A resource-exchange place perspective

2017 · Mark S. Rosenbaum, Carol Kelleher, et al. · Journal of Business Research · 80

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Therapeutic servicescapes: Restorative and relational resources in service settings

2020 · Mark S. Rosenbaum, Margareta Friman, et al. · Journal of Retailing and Consumer Services · 77

Works count: 159

Citation count: 8,174

H-index: 41

I10-index: 90