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Sanchayan Sengupta

ORCID: 0000-0002-1746-6136
Observed ORCID: 0000-0002-1746-6136
OpenAlex ID: A5084473753
The Effects of Apologies for Service Failures in the Global Online Retail
2018 · Sanchayan Sengupta, Daniel Ray, et al. · International Journal of Electronic Commerce · 74
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Impact of virtual presence of others on social media service recovery evaluations: A cross-cultural perspective
2025 · Sanchayan Sengupta, Md Rokonuzzaman, et al. · Journal of Business Research · 10
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How Does Culture Impact Customer Evaluation in Online Complaining? Evidence from Germany and India
2019 · Sanchayan Sengupta · Journal of Global Information Management · 10
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Impact of shared history on customers’ service evaluations
2020 · Zeina T. Al Hakim, Sanchayan Sengupta, et al. · Journal of Retailing and Consumer Services · 3
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How Does Culture Impact Customer Evaluation in Online Complaining? Evidence from Germany and India
2022 · Sanchayan Sengupta · IGI Global eBooks · 2
When service recovery promises meet bystander comments: a cross-cultural study of complaint responses
2026 · Wolfgang J. Weitzl, Sanchayan Sengupta, et al. · Electronic Commerce Research · 1
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(Abstract) Service Recovery in Online Medium: A Cost-Effective Answer in Cross-Cultural Settings
2017 · Sanchayan Sengupta, Daniel Ray, et al. · Developments in marketing science: proceedings of the Academy of Marketing Science · 1
The impact of Bourdieu’s habitus on user motivations for apparel e-tailing adoption
2026 · Sanchayan Sengupta, Mariano Méndez-Suárez, et al. · Behaviour and Information Technology
Understanding knowledge from customers: a systematic literature review
2024 · Przemyslaw Tomczyk, Sanchayan Sengupta · International Journal of Business and Emerging Markets
Works count: 9
Citation count: 101
H-index: 3
I10-index: 3
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