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David Douglas Walker

Observed names: David D. Walker, David Walker, Walker, David D., Walker, David Douglas
ORCID: 0000-0002-4886-1139
Observed ORCID: 0000-0002-4886-1139
OpenAlex ID: A5086923373
The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility
2010 · Danielle D. van Jaarsveld, David D. Walker, et al. · Journal of Management · 511
Getting even for customer mistreatment: The role of moral identity in the relationship between customer interpersonal injustice and employee sabotage.
2008 · Daniel P. Skarlicki, Danielle D. van Jaarsveld, et al. · Journal of Applied Psychology · 477
Exploring the effects of individual customer incivility encounters on employee incivility: The moderating roles of entity (in)civility and negative affectivity.
2013 · David D. Walker, Danielle D. van Jaarsveld, et al. · Journal of Applied Psychology · 249
Sticks and stones can break my bones but words can also hurt me: The relationship between customer verbal aggression and employee incivility.
2016 · David D. Walker, Danielle D. van Jaarsveld, et al. · Journal of Applied Psychology · 103
Unpacking the Relationship Between Customer (In)Justice and Employee Turnover Outcomes: Can Fair Supervisor Treatment Reduce Employees’ Emotional Turmoil?
2019 · Danielle D. van Jaarsveld, David D. Walker, et al. · Journal of Service Research · 49
Accelerating employee-related scholarship in service management
2017 · Mahesh Subramony, Karen Ehrhart, et al. · Journal of service management · 38
Misbehaving customers
2015 · Danielle D. van Jaarsveld, Simon Lloyd D. Restubog, et al. · Organizational Dynamics · 27
Predicting service employee incivility toward customers : the roles of employee boredom, emotional exhaustion, and organizational identification
2010 · Walker, David Douglas · cIRcle (University of British Columbia) · 12
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It takes two to tango: a multidisciplinary bibliometric review across six decades of dyadic service encounter research
2023 · David D. Walker, Su Kyung (Irene) Kim, et al. · Journal of service management · 8
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Death and Work: Utilizing Diverse Methods to Integrate Mortality into Management Research
2020 · Pascale Fricke, Peter Bamberger, et al. · Academy of Management Proceedings · 1
From Micro to Macro: Diverse Stakeholder Responses to AI in Workplaces
2025 · Mehnaz Rafi, Justin Weinhardt, et al. · Academy of Management Proceedings
Proactive Perspectives on the Service Frontlines: From Managing Mistreatment to Enhancing Civility
2025 · Yu Wu, Nate Zettna, et al. · Academy of Management Proceedings
The Evolution of the Frontline Employee Role: Interdisciplinary Perspectives and the Road Ahead
2024 · Nate Zettna, Yu Wu, et al. · Academy of Management Proceedings
AI-Human Sequential Evaluation: Enhancing Performance Assessments through AI-Human Collaboration
2024 · Sima Sajjadiani, Danielle Van Jaarsveld, et al. · Academy of Management Proceedings
Advancing Research on Identity Threat
2023 · Christine Deborah Bataille, Heather Ciara Vough, et al. · Academy of Management Proceedings
Priorities for Research on Customer Mistreatment in the Evolving Workplace
2023 · Mahesh Vaidyanathan Subramony, Danielle Van Jaarsveld, et al. · Academy of Management Proceedings
Exploring The Multifaceted Influences of Technologies on Work and Work Experiences
2023 · Yuntao Dong, Zhixue Zhang, et al. · Academy of Management Proceedings
Identity-Implicating Experiences: When Employees’ Social Identities Awaken and Influence Their Work
2022 · Pascale Fricke, Alicia A. Grandey, et al. · Academy of Management Proceedings
Aggression in Service Interactions: New Directions in Customer Mistreatment
2019 · Rajiv Amarnani, Ruodan Shao, et al. · Academy of Management Proceedings
Event Customer Incivility Scale
2014 · David D. Walker, Danielle D. van Jaarsveld, et al. · PsycTESTS Dataset
Employee Incivility Measure
2014 · David D. Walker, Danielle D. van Jaarsveld, et al. · PsycTESTS Dataset
Untangling Employee and Customer Incivility Spirals: Hardiness and Boredom in Service Interactions
2012 · David Douglas Walker, Danielle van Jaarsveld, et al. · Academy of Management Proceedings
Customer Interpersonal Injustice Measure
2008 · Daniel P. Skarlicki, Danielle D. van Jaarsveld, et al. · PsycTESTS Dataset
Works count: 24
Citation count: 1,475
H-index: 8
I10-index: 8
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