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Author

Jie J. Zhang

Observed name: Jie Zhang
ORCID: 0000-0002-0681-5820
Observed ORCID: 0000-0002-0681-5820
OpenAlex ID: A5087703970
Service operations: what’s next?
2018 · Joy M. Field, Liana Victorino, et al. · Journal of service management · 100
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An agency perspective on service triads: Linking operational and financial performance
2014 · Jie J. Zhang, Benjamin Lawrence, et al. · Journal of Operations Management · 85
Service system transformation through service design: Linking analytical dimensions and service design approaches
2021 · Kaisa Koskela-Huotari, Lia Patrício, et al. · Journal of Business Research · 70
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Exploring Resource Efficiency Benchmarks for Environmental Sustainability in Hotels
2012 · Jie J. Zhang, Nitin R. Joglekar, et al. · Cornell Hospitality Quarterly · 66
Pushing the frontier of sustainable service operations management
2012 · Jie J. Zhang, Nitin Joglekar, et al. · Journal of service management · 64
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Visioning a hospitality-oriented patient experience (HOPE) framework in health care
2020 · Philippa Hunter-Jones, Nathaniel Line, et al. · Journal of service management · 42
A framework for sustainable service system configuration
2019 · Allard C.R. Van Riel, Jie J. Zhang, et al. · Journal of service management · 38
Service operations: what have we learned?
2018 · Liana Victorino, Joy M. Field, et al. · Journal of service management · 36
Developing Measures for Environmental Sustainability in Hotels: An Exploratory Study
2010 · Jie J. Zhang, Nitin Joglekar, et al. · Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University) · 28
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Eco-efficiency of Service Co-production
2014 · Jie J. Zhang, Nitin Joglekar, et al. · Cornell Hospitality Quarterly · 26
A life‐cycle perspective of professionalism in services
2016 · Benjamin Lawrence, Jie J. Zhang, et al. · Journal of Operations Management · 24
United We Shop! Chinese Consumers’ Online Group Buying
2015 · Jie J. Zhang, Wan-Hsiu Sunny Tsai · Journal of International Consumer Marketing · 20
Signaling eco-certification
2014 · Jie J. Zhang, Nitin Joglekar, et al. · Journal of service management · 19
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Facing disruption: Learning from the healthcare supply chain responses in British Columbia during the COVID-19 pandemic
2022 · Jie Zhang, Cheryl Mitchell, et al. · Healthcare Management Forum · 15
Return on Investments in Hotel Franchising: Understanding Moderating Effects of Franchisee Dependence
2021 · Benjamin Lawrence, Jie J. Zhang, et al. · Production and Operations Management · 12
Can Service Coproduction Factors Enhance Learning-by-Doing Simultaneously? Evidence from the U.S. Hotel Industry
2016 · Jie J. Zhang, Nitin Joglekar · Service Science · 11
Decay and Recovery of CSR Routines in Franchise Organizations
2024 · Benjamin Lawrence, Brett Massimino, et al. · Journal of Business Ethics · 10
The Moderating Role of Hotel Type on Advertising Expenditure Returns in Franchised Chains
2020 · Liwu Hsu, Jie J. Zhang, et al. · Journal of Advertising · 8
What Matters Most to Your Guests: An Exploratory Study of Online Reviews
2017 · Jie J. Zhang, Rohit Verma · Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University) · 8
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Actor engagement in franchising: A social exchange perspective on CSR performance
2024 · Brett Massimino, Jie J. Zhang, et al. · Industrial Marketing Management · 4
Exploring the Relationship between Eco-certifications and Resource Efficiency in U.S. Hotels
2014 · Jie J. Zhang, Nitin Joglekar, et al. · Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University) · 3
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Exploring Resource Efficiency Benchmarks for Environmental Sustainability
2012 · Jie J. Zhang, Nitin Joglekar, et al. · Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University) · 2
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Pushing the Frontier of Sustainable Service Operations: Evidence from the U.S. Hospitality Industry
2010 · Jie J. Zhang, Nitin Joglekar, et al. · SSRN Electronic Journal · 2
Corporate Leadership and Social Sustainability: the Role of CEOS in Promoting Green Practices
2025 · Jie Zhang · Journal of Lifestyle and SDGs Review · 1
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Deming 14 Points Model
2023 · Jie J. Zhang · Springer eBooks · 1
Works count: 39
Citation count: 702
H-index: 14
I10-index: 17
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