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Ben Shaw‐Ching Liu

Observed names: Ben Liu, Ben S. Liu, Ben S.C. Liu, Ben SC Liu, Ben Shaw Ching Liu, Ben Shaw-Ching Liu
ORCID: 0000-0002-2950-9607
Observed ORCID: 0000-0002-2950-9607
OpenAlex ID: A5088466315
The Relationships between Culture and Service Quality Perceptions
2000 · Olivier Furrer, Ben Shaw-Ching Liu, et al. · Journal of Service Research · 830
The Relationships between Culture and Behavioral Intentions toward Services
2001 · Ben Shaw-Ching Liu, Olivier Furrer, et al. · Journal of Service Research · 340
Adoption of cloud computing as innovation in the organization
2022 · Lewis Golightly, Victor Chang, et al. · International Journal of Engineering Business Management · 212
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Augmented reality is human-like: How the humanizing experience inspires destination brand love
2021 · Tseng-Lung Huang, Ben S.C. Liu · Technological Forecasting and Social Change · 109
DiffuNET: The impact of network structure on diffusion of innovation
2005 · Ben Shaw‐Ching Liu, Ravindranath Madhavan, et al. · European Journal of Innovation Management · 86
After‐service response in service quality assessment: a real‐time updating model approach
2000 · Ben Shaw‐Ching Liu, D. Sudharshan, et al. · Journal of Services Marketing · 81
The market challenge of wind turbine industry-renewable energy in PR China and Germany
2021 · Victor Chang, Yian Chen, et al. · Technological Forecasting and Social Change · 58
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The Effects of Intraencounter Changes in Expectations on Perceived Service Quality Models
1999 · Lawrence O. Hamer, Ben Shaw-Ching Liu, et al. · Journal of Service Research · 51
Cybersecurity for children: an investigation into the application of social media
2023 · Victor Chang, Lewis Golightly, et al. · Enterprise Information Systems · 50
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Situational risk in organizational buying: A basis for adaptive selling
1996 · Michele D. Bunn, Ben Shaw-Ching Liu · Industrial Marketing Management · 45
Delineating the role of mood maintenance in augmenting reality (AR) service experiences: An application in tourism
2023 · Tseng-Lung Huang, Rodoula H. Tsiotsou, et al. · Technological Forecasting and Social Change · 44
Customer Participation Behavior in High- Versus Low-Contact Services: The Multiple Roles of Customer Trust
2017 · Esther Ling-Yee Li, Ben Shaw-Ching Liu, et al. · Journal of Global Marketing · 32
The role of mood in price promotions
1998 · Chung‐kue Hsu, Ben Shaw‐Ching Liu · Journal of Product & Brand Management · 31
A framework for innovative service design
2016 · Olivier Furrer, D. Sudharshan, et al. · Service Industries Journal · 30
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An Investigation of Affect of Service Using a LibQUAL+™ Survey and an Experimental Study
2012 · Abhik Roy, Adwait Khare, et al. · The Journal of Academic Librarianship · 30
Effect of multilevel trust on effort-in-use and service co-design behaviour
2018 · Sherriff T.K. Luk, Ben S.C. Liu, et al. · Journal of Services Marketing · 26
Dynamic capabilities to match multiple product generations and market rhythm
2008 · Scott G. Dacko, Ben S. Liu, et al. · European Journal of Innovation Management · 26
A service effort allocation model for assessing customer lifetime value in service marketing
2007 · Ben Shaw‐Ching Liu, Nicholas C. Petruzzi, et al. · Journal of Services Marketing · 24
Building internet trust: signalling through trustmarks
2004 · K. Damon Aiken, Ben S. Liu, et al. · International Journal of Internet Marketing and Advertising · 24
Impact of O2O platform multihoming and vertical integration on performance of local service firms – a quantile regression approach
2020 · Xing Wan, Nianxin Wang, et al. · Internet Research · 18
SERV*OR in China: testing the effect of service orientation on service skills performance
2013 · Sherriff T.K. Luk, Ken Lu, et al. · Journal of Services Marketing · 17
Algorithm-based augmented reality increases website visit duration and total online purchase amount: Role of mindfulness
2024 · Tseng-Lung Huang, Ben S. Liu · Journal of Retailing and Consumer Services · 13
Dimensions of Internet Commerce Trust
2007 · K. Damon Aiken, Robert Mackoy, et al. · Journal of Internet Commerce · 13
A Network Based Theory of Foreign Market Entry Mode and Post-entry Performance
2011 · Jing'an Tang, Ben Shaw‐Ching Liu · 11
Smart Home based on Internet of Things and Ethical Issues
2021 · Victor Chang, Zhi Wang, et al. · International Conference on Finance, Economics, Management and IT Business (FEMIB) · 9
Works count: 50
Citation count: 2,245
H-index: 19
I10-index: 24
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