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Richard Nicholls
Observed names:
Nicholls, Richard,
RICHARD NICHOLLS,
Richard F. Nicholls,
Richard Floyd Nicholls
Institution:
University of Worcester
Observed institutions:
Poznań University of Economics and Business,
University of Huddersfield,
Nicolaus Copernicus University,
University of Worcester
ORCID:
0000-0003-1516-1280
Observed ORCID:
0000-0003-1516-1280
OpenAlex ID:
A5089818796
New directions for customer‐to‐customer interaction research
2010
·
Richard Nicholls
·
Journal of Services Marketing
·
233
Customer‐to‐customer interaction (CCI): a cross‐cultural perspective
2011
·
Richard Nicholls
·
International Journal of Contemporary Hospitality Management
·
85
What goes on between customers? A cross-industry study of customer-to-customer interaction (CCI)
2020
·
Richard Nicholls
·
Journal of Service Theory and Practice
·
37
Other customer age: exploring customer age-difference related CCI
2015
·
Richard Nicholls
, Marwa Gad Mohsen
·
Journal of Services Marketing
·
33
Managing customer-to-customer interaction (CCI) – insights from the frontline
2019
·
Richard Nicholls
, Marwa Gad Mohsen
·
Journal of Services Marketing
·
24
Interactions between Service Customers : Managing On-Site, Customer-to-Customer, Interactions for Service Advantage
2005
·
Richard Nicholls
·
21
Customer-to-Customer Interactions in Service
2022
·
Kristina Heinonen
, Richard Nicholls
·
Springer eBooks
·
13
‘Consumption as Work’ - Questioning the Meaning of ‘Retirement’ in the Self-Service Economy
2020
·
Richard Nicholls
·
Journal of Population Ageing
·
8
PDF
The Neglected Service Industries of Eastern Europe: Some Quantitative and Qualitative Aspects
1992
·
Richard F. Nicholls
·
International Journal of Service Industry Management
·
8
Quality management in a post‐socialist society
1995
·
Richard Floyd Nicholls
·
The TQM Journal
·
7
A Research Agenda for Service Marketing
2024
·
Nicholls, Richard
·
Edward Elgar Publishing eBooks
·
4
Global perspectives on service
2013
·
James “Mick” Andzulis
, Steve Baron
, et al.
·
Tilde University Press eBooks
·
4
The future of research on customer-to-customer interaction (CCI)
2024
·
Richard Nicholls
·
Edward Elgar Publishing eBooks
·
3
Sustainability Assessment Methods for the Gulf Region
2014
·
Khalid Kamil Sabie
, Adrian Pitts
, et al.
·
Huddersfield Research Portal (University of Huddersfield)
·
3
Understanding the Ageing Customer and Designing Services for Ageing in Place
2025
·
Vessela Warren
, Richard Nicholls
·
Journal of Ageing and Longevity
·
1
PDF
Customer-to-Customer Interaction (CCI): an Employee-based Perspective
2017
·
Richard Nicholls
, Merhan Mohsen
·
Worcester Research and Publications (University of Worcester)
·
1
Capacity Management in Healthcare Services
2016
·
Richard Nicholls
·
Worcester Research and Publications (University of Worcester)
·
1
Public Space Issues in Bali Tourist Beaches
2013
·
Anom Rajendra
, Richard Nicholls
·
University of Huddersfield Repository (University of Huddersfield)
·
1
Przekształcenia w sektorze usług w Polsce w perspektywie europejskiej
2001
·
Richard Nicholls
·
Zeszyty Naukowe / Uniwersytet Ekonomiczny w Poznaniu
·
1
A Customer Diversity Perspective on Customer-to-Customer Interaction (CCI)
2019
·
Richard Nicholls
·
Worcester Research and Publications (University of Worcester)
Customer-to-Customer Interaction (CCI) in Tourism – a Customer Diversity Perspective
2019
·
Richard Nicholls
·
Worcester Research and Publications (University of Worcester)
Managing Patient Misbehaviour in Healthcare Services
2018
·
Richard Nicholls
·
Worcester Research and Publications (University of Worcester)
Patient Aggression in Healthcare Services
2018
·
Richard Nicholls
·
Worcester Research and Publications (University of Worcester)
The Self-care Approach to Healthcare
2017
·
Richard Nicholls
·
Worcester Research and Publications (University of Worcester)
Serco: Achieving change and continuous improvement through competition and outsourcing – a supplier’s view
2017
·
Richard Nicholls
·
Routledge eBooks
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Works count:
60
Citation count:
488
H-index:
8
I10-index:
7
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