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Anne‐Françoise Audrain‐Pontevia

Observed names: Anne Francoise Audrain-Pontevia, Anne Françoise Audrain Pontevia, Anne-Francoise Audrain-Pontevia, Anne-Françoise Audrain, Anne-Françoise Audrain-Pontevia, Anne-Françoise Pontevia, Audrain, Anne-Françoise, Audrain-Pontevia, Anne-Francoise, Audrain-Pontevia, Anne-Françoise, Pontevia, Anne-Françoise Audrain
Observed institutions: NEOMA Business School, Centre National de la Recherche Scientifique, Université du Québec à Montréal, Ecole Supérieure de Commerce de Rouen, Université de Rouen Normandie, Université du Québec à Trois-Rivières, HEC Paris
ORCID: 0000-0001-8296-7693
Observed ORCID: 0000-0001-8296-7693
OpenAlex ID: A5090485264
A good deal online: The Impacts of acquisition and transaction value on E-satisfaction and E-loyalty
2013 · Anne-Françoise Audrain-Pontevia, Gilles N’Goala, et al. · Journal of Retailing and Consumer Services · 85
Analysis of commercial rumors from the perspective of marketing managers: Rumor prevalence, effects, and control tactics
2010 · Allan J. Kimmel, Anne-Françoise Audrain-Pontevia · Journal of Marketing Communications · 66
Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: A SOR approach
2022 · Karim Errajaa, Sabrina Hombourger-Barès, et al. · Journal of Retailing and Consumer Services · 55
Do online health communities enhance patient–physician relationship? An assessment of the impact of social support and patient empowerment
2017 · Anne-Francoise Audrain-Pontevia, Loick Menvielle · Health Services Management Research · 50
Does corporate social responsibility affect consumer boycotts? A cost–benefit approach
2020 · Tian Zeng, Anne‐Françoise Audrain‐Pontevia, et al. · Corporate Social Responsibility and Environmental Management · 43
Effects of Three Antecedents of Patient Compliance for Users of Peer-to-Peer Online Health Communities: Cross-Sectional Study
2019 · Anne-Françoise Audrain-Pontevia, Loick Menvielle, et al. · Journal of Medical Internet Research · 37
Where do customer loyalties really lie, and why? Gender differences in store loyalty
2016 · Anne-Françoise Audrain-Pontevia, Marc Vanhuele · International Journal of Retail & Distribution Management · 37
Effects of Interpersonal Trust Among Users of Online Health Communities on Patient Trust in and Satisfaction With Their Physician
2018 · Anne-Françoise Audrain-Pontevia, Loick Menvielle · International Journal of Technology Assessment in Health Care · 34
Assessing the Influence of Patient Empowerment Gained Through Mental Health Apps on Patient Trust in the Health Care Provider and Patient Compliance With the Recommended Treatment: Cross-sectional Study
2023 · Julien François, Anne-Françoise Audrain-Pontevia, et al. · Journal of Medical Internet Research · 21
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Are your customers grateful? How customer gratitude impacts loyalty programme effectiveness
2021 · Anne-Françoise Audrain-Pontevia, Isabelle Garnier · International Journal of Retail & Distribution Management · 20
Kohonen Self-Organizing Maps: A Neural Approach for Studying the Links between Attributes and Overall Satisfaction in a Services Context
2006 · Anne‐Françoise Audrain‐Pontevia · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior · 20
Empowering health care consumers in the era of Internet of Things
2022 · Julien François, Anne‐Françoise Audrain‐Pontevia, et al. · International Journal of Consumer Studies · 12
Effets de la fréquence d’utilisation des communautés virtuelles de patients sur la relation patients-médecins
2017 · Loick Menvielle, William Menvielle, et al. · Journal de gestion et d économie médicales · 11
La santé numérique : un levier pour améliorer l’accessibilité aux soins de santé au Québec
2020 · Julien François, Anne-Françoise Audrain-Pontevia · Revue Organisations & territoires · 10
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Negative Word-of-Mouth and Redress Strategies: An Exploratory Comparison of French and American Managers
2008 · Anne‐Françoise Audrain‐Pontevia, Allan J. Kimmėl · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior · 10
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Comprendre l’interaction des patients membres d’une communauté virtuelle de santé et son impact sur la relation que le patient entretient avec son médecin
2018 · Loick Menvielle, William Menvielle, et al. · Systèmes d information & management · 9
The relationships between dissatisfaction, complaints and subsequent behavior in electronic marketplace
2008 · Audrain-Pontevia, Anne-Françoise, Balagué, Christine · HAL (Le Centre pour la Communication Scientifique Directe) · 9
User-Involved Design of Digital Health Products
2022 · Loick Menvielle, Myriam Ertz, et al. · Design science and innovation · 4
Comment optimiser la satisfaction des consommateurs ? Une réponse par l'étude des relations attributs-satisfaction
2004 · Audrain-Pontevia, Anne-Françoise · HAL (Le Centre pour la Communication Scientifique Directe) · 3
Understanding the Interaction of Patient Members of the Online Health Community and Its Impact on the Patient-Physician Relationship
2018 · Loïck Menvielle, William Menvielle, et al. · Systèmes d information & management · 2
Individuals’ perceptions of Long Covid: a phenomenological approach to an online health community narratives
2025 · Corinne Rochette, Anne Françoise Audrain Pontevia, et al. · BMC Health Services Research · 1
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Antecedents and consequences of satisfaction regarding apparel bought online during the COVID-19 pandemic
2025 · Anne-Françoise Audrain-Pontevia, Reine Fortunée Alohomin Gantoli, et al. · International Journal of Retail & Distribution Management · 1
The Digitalization of Healthcare: New Challenges and Opportunities
2017 · Menvielle, Loick, Menvielle, William, et al. · HAL (Le Centre pour la Communication Scientifique Directe) · 1
Users’ Perceived Value of Healthcare Internet of Things (Hiot): A Systematic Literature Review and Research Agenda
2023 · Anne Francoise Audrain-Pontevia, Loick Menvielle, et al. · SSRN Electronic Journal
Exploring the Impact of Consumer Satisfaction on the Co-Creation of a Global Knowledge Brand
2022 · Jois, Achutha, Chakrabarti, Somnath, et al. · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
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Works count: 44
Citation count: 541
H-index: 12
I10-index: 15
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