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Amie Gustafsson
Observed name:
Gustafsson, Amie
Institutions:
BI Norwegian Business School,
University of Manchester,
Karlstad University
Observed institutions:
Vrije Universiteit Brussel,
BI Norwegian Business School,
University of Cambridge,
University of Manchester,
Karlstad University
ORCID:
0000-0002-9852-1984
Observed ORCID:
0000-0002-9852-1984
OpenAlex ID:
A5095927671
Enhancing the Phygital Customer Experience in the Digital World
2025
·
Amie Gustafsson
, Christina Öberg
, et al.
·
Future of business and finance
·
8
PDF
Conceptualizing Phygital Work Experience (PH-WX): A Framework for Enhanced Employee Well-Being
2026
·
Amie Gustafsson
, Boris Bartikowski
, et al.
·
Journal of Macromarketing
·
5
The effects of unconditional gifts on customer-firm relationships
2026
·
Paul W. Fombelle
, Clay M. Voorhees
, et al.
·
Journal of the Academy of Marketing Science
·
3
PDF
Unmanned, not unmanaged: phygital service design for enhanced retail experience and well-being
2026
·
Amie Gustafsson
·
Journal of Services Marketing
·
1
How robot gender shapes customer experience in phygital retail
2026
·
Amie Gustafsson
, Peter Samuelsson
, et al.
·
Service Industries Journal
PDF
Piecing It Together : Bridging Customer and Employee Experience toward Phygital Congruence
2026
·
Amie Gustafsson
Kundupplevelse i förändring : Digitalisering, robotar och social närvaro i kundresan
2025
·
Witell, Lars
, Shams, Poja
, et al.
·
Työväentutkimus Vuosikirja
PDF
Making sense of disruption
2024
·
Christina Öberg
, Amie Gustafsson
·
Routledge eBooks
Hur påverkar kundens första val i butiken kundkorgens sammansättning
2020
·
Amie Gustafsson
, Oscar Lannesand
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Works count:
9
Citation count:
17
H-index:
3
I10-index:
Year
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