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Chien-Yu Chen

Observed name: CHEN, CHIEN-YU
ORCID: 0000-0002-8621-5111
Observed ORCIDs: 0000-0002-8621-5111, 0000-0003-1736-0291
OpenAlex ID: A5100710722
Unlocking the customer engagement-brand loyalty relationship in tourism social media: The roles of brand attachment and customer trust
2020 · Ming-Way Li, Hsiu-Yu Teng, et al. · Journal of Hospitality and Tourism Management · 464
Job crafting and job engagement: The mediating role of person-job fit
2013 · Chien-Yu Chen, Chang-Hua Yen, et al. · International Journal of Hospitality Management · 342
Tour leaders’ job crafting and job outcomes: The moderating role of perceived organizational support
2016 · Jui-Chang Cheng, Chien-Yu Chen, et al. · Tourism Management Perspectives · 152
Influence of celebrity involvement on place attachment: role of destination image in film tourism
2017 · Chien-Yu Chen · Asia Pacific Journal of Tourism Research · 140
Enhancing celebrity fan-destination relationship in film-induced tourism: The effect of authenticity
2019 · Hsiu-Yu Teng, Chien-Yu Chen · Tourism Management Perspectives · 128
Quantity and Due Date Quoting Available to Promise
2001 · Chien-Yu Chen, Zhen-Ying Zhao, et al. · Information Systems Frontiers · 96
Available to Promise
2004 · Michael O. Ball, Chien-Yu Chen, et al. · International series in management science/operations research/International series in operations research & management science · 94
Does work engagement mediate the influence of job resourcefulness on job crafting? An examination of frontline hotel employees
2019 · Chien-Yu Chen · International Journal of Contemporary Hospitality Management · 87
Job resourcefulness, work engagement and prosocial service behaviors in the hospitality industry
2017 · Jui-Chang Cheng, Chien-Yu Chen · International Journal of Contemporary Hospitality Management · 87
Building customer satisfaction with tour leaders: the roles of customer trust, justice perception, and cooperation in group package tours
2016 · Jui-Chang Cheng, Chien-Yu Chen, et al. · Asia Pacific Journal of Tourism Research · 79
Restaurant Innovativeness and Brand Attachment: The Role of Memorable Brand Experience
2021 · Hsiu-Yu Teng, Chien-Yu Chen · Journal of Hospitality & Tourism Research · 75
The relationship between workplace friendship and perceived job significance
2012 · Hsiao-Yen Mao, An-Tien Hsieh, et al. · Journal of Management & Organization · 72
Does job passion enhance job embeddedness? A moderated mediation model of work engagement and abusive supervision
2021 · Hsiu-Yu Teng, Lai-Yu Cheng, et al. · International Journal of Hospitality Management · 66
Brand Attachment, Tour Leader Attachment, and Behavioral Intentions of Tourists
2015 · Chang-Hua Yen, Chien-Yu Chen, et al. · Journal of Hospitality & Tourism Research · 53
Proactive personality and job crafting in the tourism industry: Does job resourcefulness matter?
2019 · Hsiu-Yu Teng, Chien-Yu Chen · Journal of Hospitality and Tourism Management · 49
Perceptions of Environmental Management and Employee Job Attitudes in Hotel Firms
2013 · Chang-Hua Yen, Chien-Yu Chen, et al. · Journal of Human Resources in Hospitality & Tourism · 45
Enhancing Airport Service Quality: A Case Study of Kaohsiung International Airport
2013 · Ching-Cheng Chao, Hung-Chun Lin, et al. · Journal of the Eastern Asia Society for transportation studies/Journal of the Eastern Asia Society for Transportation Studies · 42
Tour guiding research: Insights, issues, and implications
2015 · Chien-Yu Chen, Chang-Hua Yen · Tourism Management · 40
The relationship among interactive justice, leader–member exchange, and workplace friendship
2012 · Chien-Yu Chen, Hsiao Yen Mao, et al. · The Social Science Journal · 40
Does smart technology, artificial intelligence, robotics, and algorithm (STARA) awareness have a double-edged-sword influence on proactive customer service performance? Effects of work engagement and employee resilience
2025 · Hsiu-Yu Teng, Ming-Way Li, et al. · Journal of Hospitality Marketing & Management · 39
Effects of Past and Present Intergroup Communication on Perceived Fit of an Outgroup Member and Desire for Future Intergroup Contact
2015 · Jake Harwood, Nicholas Joyce, et al. · Communication Research · 39
Stereotype reduction through humor and accommodation during imagined communication with older adults
2016 · Chien-Yu Chen, Nick Joyce, et al. · Communication Monographs · 38
The relationship between bureaucracy and workplace friendship
2009 · Hsiao-Yen Mao, Chien-Yu Chen, et al. · Social Behavior and Personality An International Journal · 38
Tour Leader Attachment and Customer Citizenship Behaviors in Group Package Tour: The Role of Customer Commitment
2015 · Jui-Chang Cheng, Cheng-Shiung Wu, et al. · Asia Pacific Journal of Tourism Research · 32
Customer Relational Benefits and Relationship-Marketing Outcomes: Comparing Three Transaction Types of Travel Product
2014 · Chang-Hua Yen, Li-Ling Liu, et al. · Asia Pacific Journal of Tourism Research · 27
Works count: 43
Citation count: 2,529
H-index: 26
I10-index: 32
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