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Markku Antero Laitinen

Observed names: Laitinen, Markku, Laitinen, Markku Antero, Markku A. Laitinen, Markku Laitinen, Markku, Laitinen
ORCID: 0000-0002-5485-4701
Observed ORCID: 0000-0002-5485-4701
OpenAlex ID: A5101741314
Net Promoter Score as Indicator of Library Customers' Perception
2018 · Markku A. Laitinen · Journal of Library Administration · 33
A model for a library‐management toolbox
2012 · Markku Laitinen, Jarmo Saarti · Library Management · 10
The Costs of Open and Closed Access: Using the Finnish Research Output as an Example
2016 · Markku Antero Laitinen, Jarmo Saarti, et al. · LIBER Quarterly The Journal of the Association of European Research Libraries · 9
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The Net Promoter Score (NPS) as a Tool for Evaluation of the User Experience at Culture and Library Services
2020 · Juntumaa, Jouni, Laitinen, Markku, et al. · Qualitative and Quantitative Methods in Libraries · 7
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Effects of the digitization to the printed collection policies
2017 · Jarmo Saarti, Markku Antero Laitinen, et al. · Library Management · 6
Library Statistics with Confidence: Facts from Figures with no Fear
2013 · Markku Laitinen · Qualitative and Quantitative Methods in Libraries · 5
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Are Libraries Worth Investing in?: Finnish University Libraries and their Effect on the National Economy
2009 · Vesa Kiviniemi, Markku Laitinen, et al. · LIBER Quarterly The Journal of the Association of European Research Libraries · 5
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Experiences using national statistics while researching in 22 libraries in five countries
2021 · Petra Düren, Markku Antero Laitinen, et al. · Investigación Bibliotecológica Archivonomía Bibliotecología e Información · 4
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Aspects of measuring the impact of new innovations in Finnish libraries
2018 · Markku Antero Laitinen · Library Management · 3
The Finna service: meeting the new measurement challenges in libraries
2018 · Timo Laine, Markku Antero Laitinen · Library Management · 3
The Challenge of Showing Economic Impact of Library
2015 · Markku Laitinen · Qualitative and Quantitative Methods in Libraries · 3
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Academic library directors’ use of statistical data
2020 · Jarmo Saarti, Arja Juntunen, et al. · Qualitative and Quantitative Methods in Libraries · 2
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Fix, Develop, Keep!: Net Promoter Score as a Tool for Improving Customer Experience
2019 · Markku Laitinen · Qualitative and Quantitative Methods in Libraries · 2
Kirjastojen vaikuttavuuden arviointi ja mittaaminen - QQML 2014
2014 · Jarmo Saarti, Markku Laitinen, et al. · Informaatiotutkimus · 1
The Difficulty of Indicating Transformation: The Challenge for Library Statistics and Surveys
2014 · Heli Kautonen, Markku Laitinen, et al. · Purdue e-Pubs (Purdue University System) · 1
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Evidence based service change: Remodelling the Academic Libraries for the Post-digital Era
2014 · Markku Laitinen, Jarmo Saarti · Qualitative and Quantitative Methods in Libraries · 1
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Laatu ratkaisee : laatutyön opas korkeakoulukirjastoille
2007 · Ari Rouvari, Markku Laitinen, et al. · Jyväskylä University Digital Archive (University of Jyväskylä) · 1
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The Library as Promoter of Democracy : Analysis of Demographic Study by Composite Index Method
2023 · Laitinen, Markku Antero, Kirichenko, Svetlana, et al. · Qualitative and Quantitative Methods in Libraries
Komposiitti-indeksi — uusi väline käyttäjäkokemuksen arviointiin
2021 · Svetlana Kirichenko, Jouni Henrik Juntumaa, et al. · Signum
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Towards the Multidimensional Measurement of Library Performance
2021 · Markku Laitinen, Jouni Henrik Juntumaa, et al. · Qualitative and Quantitative Methods in Libraries
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Finnan Käyttäjäkysely 2021
2021 · Julia Isotalo, Svetlana Kirichenko, et al. · Doria (University of Helsinki)
Public value and performance of libraries
2019 · Antti Seppänen, Markku Laitinen, et al. · Qualitative and Quantitative Methods in Libraries
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QQML 2018 konferenssi Haniassa, Kreikassa - kymmenen vuotta laadullista ja määrällistä informaatioalan tutkimusta
2018 · Ari Haasio, Arja Juntunen, et al. · Informaatiotutkimus
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Libraries Do Make a Difference: Common Principles in Showing the Impact of Different Types of Libraries
2017 · Seppänen, Antti-Pekka, Laitinen, Markku · Qualitative and Quantitative Methods in Libraries
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Jälkidigitaalinen informaatioympäristö ja kirjastot - QQML 2015 konferenssi
2015 · Arja Juntunen, Markku Laitinen, et al. · Informaatiotutkimus
Works count: 38
Citation count: 96
H-index: 5
I10-index: 2
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