Author

Shanthi Venkatesh

Observed name: S. Venkatesh

Institution: University of Madras

Observed institutions: SRM Institute of Science and Technology, PRIST University, University of Madras, SRM University

ORCID: 0009-0001-2210-8157

Observed ORCID: 0009-0001-2210-8157

OpenAlex ID: A5101907820

Construction Industry in Kuwait – An Analysis on E-Procurement Adoption With Respect to Supplier’s Perspective

2012 · T. Baladhandayutham, S. Venkatesh · SSRN Electronic Journal · 6

A Study of Customer Relationship Management Iranian Banking Industry

2011 · Mehdi Rouholamini, S. Venkatesh · 6

B2B e-Commerce: An integrated approach for construction industry

2010 · T. Baladhandayutham, Shanthi Venkatesh · 4

Unveiling the influence of Social Media and Email Campaign of Healthcare services and its perception: Exploring the mediating roles of patient testimonials and trustworthiness

2024 · J. Vidhya, Shanthi Venkatesh · Advances in economics, business and management research/Advances in Economics, Business and Management Research · 2

Green Branding

2025 · J. Vidhya, Benita. S. Monica, et al. · IGI Global eBooks · 1

Ethical Challenges in AI Marketing

2025 · Ameeta Fernando, Shanthi Venkatesh · Advances in computational intelligence and robotics book series · 1

Customer Satisfaction towards Modern Banking Services of Banks with Special Reference to Vellore

2020 · V. S. Sivaprakash, S. Venkatesh · International Journal of Engineering and Advanced Technology · 1

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The impact of information technology on customer relationship management in banking industry

2011 · Mehdi Rouholamini, S. Venkatesh · International Journal of Social and Economic Research · 1

Customer Knowledge Management (CKM): Perspectives & Practices

2008 · S. Venkatesh · Universiti Utara Malaysia Institutional Repository (Universiti Utara Malaysia) · 1

An analysis of the impact of the Service Delivery Metrics CSAT Customer Satisfaction and CRM Customer Relationship Management for the success of Services Marketing in BPOs Business Process Outsourcing in the Chennai region

2015 · S. Venkatesh · Shodhganga

Application of Customer Relationship Management (CRM) in Banking Industry

2011 · Mehdi Rouholamini, S. Venkatesh · Asian Journal of Development Matters

The role of it on CRM in Banking Industry

2011 · Mehdi Rouholamini, S. Venkatesh · International Journal of Business Economics and Management Research

Analysis of gaps in telecommunication services - a study with respect to service gaps in fixed-line segment

2008 · Shanthi Venkatesh · DOAJ (DOAJ: Directory of Open Access Journals)

Works count: 14

Citation count: 23

H-index: 3

I10-index: