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Pei‐Chun Lai
Observed names:
Lai, Pei-Chun,
Lai, Pei-Chun,
Pei Chun Lai,
Pei-Chun Lai,
Pei-chun Lai
Institution:
National Pingtung University of Science and Technology
Observed institutions:
National Pingtung University of Science and Technology,
University of Strathclyde,
Ming Chuan University
ORCID:
0000-0003-2799-4781
Observed ORCID:
0000-0003-2799-4781
OpenAlex ID:
A5102009090
Breaking through barriers to TQM effectiveness: Lack of commitment of upper-level management
2005
·
Ebrahim Soltani
, Pei-chun Lai
, et al.
·
Total Quality Management & Business Excellence
·
107
Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry
2020
·
Raksmey Sann
, Pei-Chun Lai
·
International Journal of Hospitality Management
·
85
Predicting Online Complaining Behavior in the Hospitality Industry: Application of Big Data Analytics to Online Reviews
2022
·
Raksmey Sann
, Pei-Chun Lai
, et al.
·
Sustainability
·
58
PDF
Activity outsourcing and competitive strategy in the hotel industry. The moderator role of asset specificity
2014
·
Tomás F. Espino-Rodríguez
, Pei Chun Lai
·
International Journal of Hospitality Management
·
56
A review of the theory and practice of managing TQM: An integrative framework
2008
·
Ebrahim Soltani
, Pei-Chun Lai
, et al.
·
Total Quality Management & Business Excellence
·
54
Perceived Attributes of Event Sustainability in the MICE Industry in Thailand: A Viewpoint from Governmental, Academic, Venue and Practitioner
2017
·
Kantapop Buathong
, Pei-Chun Lai
·
Sustainability
·
53
PDF
Just‐in‐time labour supply in the hotel sector: The role of agencies
2005
·
Pei‐Chun Lai
, Tom Baum
·
Employee Relations
·
52
Asset specificity in make or buy decisions for service operations: An empirical application in the Scottish hotel sector
2008
·
Tomás F. Espino‐Rodríguez
, Pei‐Chun Lai
, et al.
·
International Journal of Service Industry Management
·
48
Review papers on eWOM: prospects for hospitality industry
2020
·
Raksmey Sann
, Pei-Chun Lai
, et al.
·
Anatolia
·
45
Online complaining behavior: Does cultural background and hotel class matter?
2020
·
Raksmey Sann
, Pei-Chun Lai
, et al.
·
Journal of Hospitality and Tourism Management
·
44
Approaches to quality management in the UK: survey evidence and implications
2007
·
Ebrahim Soltani
, Pei‐Chun Lai
·
Benchmarking An International Journal
·
44
Event sustainable development in Thailand: A qualitative investigation
2019
·
Kantapop Buathong
, Pei-Chun Lai
·
Journal of Hospitality Leisure Sport & Tourism Education
·
29
Crisis Adaptation in a Thai Community-Based Tourism Setting during the COVID-19 Pandemic: A Qualitative Phenomenological Approach
2022
·
Raksmey Sann
, Pei-Chun Lai
, et al.
·
Sustainability
·
26
PDF
Multidimensional scale development and validation: university service quality (UNIQUAL)
2023
·
Raksmey Sann
, Pei-Chun Lai
, et al.
·
Journal of Hospitality and Tourism Insights
·
24
Do expectations towards Thai hospitality differ? The views of English vs Chinese speaking travelers
2020
·
Raksmey Sann
, Pei-Chun Lai
·
International Journal of Culture Tourism and Hospitality Research
·
24
Risks and Benefits of Outsourcing Hotel Operations: A Comparison between Scotland and Taiwan
2012
·
Tomás F. Espino-Rodríguez
, Pei Chun Lai
, et al.
·
Tourism Economics
·
23
Does Culture of Origin Have an Impact on Online Complaining Behaviors? The Perceptions of Asians and Non-Asians
2020
·
Raksmey Sann
, Pei-Chun Lai
, et al.
·
Sustainability
·
21
Topic modeling of the quality of guest’s experience using latent Dirichlet allocation: western versus eastern perspectives
2023
·
Raksmey Sann
, Pei-Chun Lai
·
Consumer Behavior in Tourism and Hospitality
·
16
A new look at factors influencing total quality management failure: work process control or workforce control?
2008
·
Ebrahim Soltani
, Pei‐Chun Lai
, et al.
·
New Technology Work and Employment
·
16
PDF
The triangular supply chain relationship: labour dispatch agencies, hospitality sector, and flexible workers: the Taiwan experience
2009
·
Ebrahim Soltani
, Pei-Chun Lai
, et al.
·
Service Industries Journal
·
15
Managerial approaches towards service quality: the case of three service organisations
2008
·
Ebrahim Soltani
, Pei-Chun Lai
, et al.
·
Service Industries Journal
·
14
The nature of electronic complaints about dark tourism destinations: a machine learning approach
2024
·
Raksmey Sann
, Pei-Chun Lai
, et al.
·
Journal of Heritage Tourism
·
12
Understanding Customers’ Insights Using Attribution Theory: A Text Mining and Rule-Based Machine Learning Two-Step Multifaceted Method
2023
·
Raksmey Sann
, Pei-Chun Lai
, et al.
·
Applied Sciences
·
12
PDF
Online complaint behaviour and resolution in hotels: do tripographics factors matter?
2024
·
Raksmey Sann
, Chi-Ting Chen
, et al.
·
Anatolia
·
10
What motivates innovative behavior among generation Z workforce?
2025
·
Hsin-Hui Hu
, Pei-Chun Lai
, et al.
·
Journal of Hospitality and Tourism Insights
·
3
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Works count:
43
Citation count:
900
H-index:
17
I10-index:
24
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